Samsung responds to reports of Gear Fit2 burn complaints

It wouldn't be the first time a wearable has rubbed users up the wrong way

We've been here before haven't we? After Fitbit, Basis and even Polar suffered issues with its fitness trackers causing rashes or even overheating, some Samsung Gear Fit2 users are claiming that the wearable has left them with burn-like marks on their wrist.

One user posted about the issue along with a picture on a Samsung Community page back in February, and was joined by another user on the thread earlier this month who claimed to have experienced a similar issue from wearing the device.

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While it doesn't yet appear to be a widespread issue and we can't be sure that the wearable is the cause, we contacted Samsung who provided us with the following statement:

"There are no known safety issues with the Gear Fit2. We are unable to comment until we obtain and thoroughly examine the product. Customer safety remains our highest priority and we remain committed to working with any customer who has experienced an issue with a Samsung product in order to address the customer's concerns."

This isn't the first time we've heard of stories of wrist worn tracker woes. The Fitbit Charge has been dogged by skin irritation complaints and we have a forum thread filled with disgruntled Fitbit owners to prove it. Those issues were being levelled at the elastomer band it uses on its tracker.

Last year, Polar confirmed that its A360 tracker was causing an allergic skin reaction and allegedly, the Apple Watch suffers from similar issues, but the jury is still out if that's as widespread a problem as the Fitbit one.

We've already reviewed the Gear Fit2 and started living with the device again recently and don't have any skin irritation issues to report. After Fitbit's problems, it does now go to great lengths to remind users about taking care of its trackers, whether that's taking them off every now and then or even giving them a good wipe after a sweaty workout.

Hopefully it's not a problem for Samsung. Especially after having to deal with that whole Note 7 exploding debacle.

Have you experienced any issues using the Samsung Gear Fit2? Let us know in the comments below.

Samsung responds to report of Gear Fit2 burn issues



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6 comments

  • Bribo11·

    I myself have had the watch for months and began to get raised irritated fluid filled bumps that turned into scabs. I'm not sure if it's an allergy or burn. I keep my device very clean and dry. I Stopped wearing the watch for a month to allow my skin time to heal. When it was time to try my watch again, I noticed the rash/burn was back within a 3 hour period . Not really sure what to do. Very frustrating

  • Antonmercieca·

    I have a gear fit 2 I was given on my birthday in February 2018. I use it for couple months it was fine. Then all of a sudden I would get like a little burn. Stung on my wrist then it would turn it self off!! It now won't charge and everyone I turn it on it does the same thing!! But If keep pressing buttons on side it will stay on but gets hotter and hotter till I stop then it will turn off again!!

    Any suggestions??

  • E_Hasley·

    Today I noticed I have a red mark on my wrist under the place where the Samsung Gear Fit sits. I usually wear it all of time, only taking it off to recharge it, and of course taking it off when I shower. I removed it today and noticed the red spot on my wrist. You can see a clearly outline of the Samsung Gear Fit from my suntan line where it sits, and now on my lighter un-tanned skin is the red mark! I don't know what to do because I use the step counter, and heart rate function, and the notifications from my phone are just a valuable tool I will miss if I cant wear this anymore. I will see if this red mark goes away in a few days with out wearing it.

  • djtonytrips·

    i have a mark on my wrist from it, it is on the side of the wrist were the 3 copper dots on the gear are. don't know what is causing it is irrated and burns. just googled it today to see if anyone else had a similar issue. going to document it and see what i can do about this. don't even want to wear it any more

  • Beenjammin·

    I have a terrible rashon my wrist from the gearfit pro2 band. I wash the band daily and am not sure what to do st this point. Do they sell replacement bands that are made from other materials they may not cause this skin irritation? I love this gadget but can't continue to use it if it's going to continue causing this rash.

  • abmosley269·

    I don't know where I have been because I didn't know anything about the Gear Fit2 causing rashes or burns until it happened to me. I had mine for a year before I began wearing it. But it definitely burned my wrist and I have pictures to prove it. I only wore my watch Mon-Fri to work and I never shower in it, wear it to bed or workout in it. I only wore it because I could no longer have my phone on me at work, so no sweating or water damage. It's something definitely wrong with these watches and they need to be recalled. I had 2 Note 7's and never personally had a problem with either of them, but yet they were recalled, and not every one of them were defective. So just because you have not had any problems with your particular Gear Fit2, doesn't mean they're not defective. Some of these watches are physically harming people and others are acting as if we are trying to get rich. But noone is faulting Samsung for refusing to take responsibility and compensate people accordingly.