Jawbone's fitness trackers are being pulled from online stores in the UK

Investigation into complaints about service issues sees the UPs getting taken down
Wareable is reader-powered. If you click through using links on the site, we may earn an affiliate commission. Learn more

Amazon and Selfridges have agreed to stop selling Jawbone fitness trackers after an investigation by Which? revealed the company's products were receiving a whole lot of complaints.

The former Fitbit rival was liquidated in 2017 with Jawbone Health set to rise from its ashes. The company put together a (poorly communicated) transition plan to ensure owners of its trackers could at least still make use of them.

Read this: What we know about Jawbone Health

That plan included moving the Jawbone UP service over to Health and the last phase of that transition was set to be completed at the back end of May. But Jawbone users have been complaining about not being able to sync their devices to UP since then.

Which? says that the companion app for Jawbone's trackers has been out of action for four weeks and unsurprisingly, users have taken to social media to vent their anger about the situation with many complaining about the inability to log into their accounts or view recent activity data.

The publication that helps protects consumer rights contacted Amazon, Groupon and Selfridges to make them aware of the ongoing issues and requested they remove Jawbone products from sale. All three retailers have agreed to stop selling the wearables from their online stores.

A check on the Jawbone and Jawbone Support Twitter pages provides no update on when its service will be up and running again with no new posts since 28 May.

It does seem that you can still get hold of the trackers from other online retailers in the UK, but it's probably a wise decision to avoid spending your money on one until Jawbone makes it abundantly clear when the services that make its wearables of any use is live again.

Jawbone's fitness trackers are being pulled from online stores in the UK

How we test

Michael Sawh


Michael Sawh has been covering the wearable tech industry since the very first Fitbit landed back in 2011. Previously the resident wearable tech expert at Trusted Reviews, he also marshaled the features section of T3.com.

He also regularly contributed to T3 magazine when they needed someone to talk about fitness trackers, running watches, headphones, tablets, and phones.

Michael writes for GQ, Wired, Coach Mag, Metro, MSN, BBC Focus, Stuff, TechRadar and has made several appearances on the BBC Travel Show to talk all things tech. 

Michael is a lover of all things sports and fitness-tech related, clocking up over 15 marathons and has put in serious hours in the pool all in the name of testing every fitness wearable going. Expect to see him with a minimum of two wearables at any given time.

Related stories