Basis Peak teething problems bite but notifications finally on the way

Connectivity issues persist but notifications finally on the way

The Basis Peak was released to a fanfare of expectation back in October but, three months on, the device has become beset by syncing issues and frustration over the lack of notification features.

Essential reading: Best fitness tracker 2015

The good news for Basis buyers is that the notification features are on the way. A spokesperson for Basis confirmed to Wareable that the smartwatch-style functionality, which enables users to get messages from their smartphone on their fitness watch, will be available to consumers by the end of January. Nearly two months later than advertised.

In addition, a post on the Basis support forum by Alexa Ahrens, a customer support representative at the company, revealed: “[the development team] are wrapping up the extended beta testing and plan on launching notifications by the end of the month."

Negative reviews

However, digging deeper into the reviews and feedback on the Basis forum reveals problems with the Peak's syncing abilities, an experience we've encountered during our own review process.

Here at Wareable we've been testing the Basis Peak for over a month, waiting for the notification features to arrive before publishing the review. After two weeks, the Peak stopped syncing with our iPhone 6, forcing us to contact the support team for a resolution.

The experience doesn't appear to be an isolated incident. Nearly half of Amazon's reviews for the Basis Peak are one or two stars, and a huge proportion of those negative comments complain of syncing problems with the device.

It's a real shame because our testing of the Basis Peak has proved it to be a supremely accurate heart rate monitor and an effective activity tracker, proving Intel's claims regarding the superior science used in the device.

However, until its full features arrive and syncing issues are solved, it's going to be a long road for Basis to win back lost trust among its consumers.

What do you think?

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  • johnjacobserwin·

    end of december was what they said in december. and before that..., . Its getting old folks cmon you are losing more customers because of these false claims.

    • pwzx·

      I simply stopped using it, Basis customer support is the worst I have ever had, miss delivery of the features promised yet without a new ETA update. I would have returned the watch if had known, now it's been over 30 days guess no need to bother. 

      • foobar·

        If you bought it thru Amazon, you can still return it (thru Jan 31st)

  • TheCheapNinja·

    So glad I returned mine. Their device would be cool if you actually owned it. Instead you pay for it, but can't use it or see any of the data without their terribad app. You pay for the device and they own the data... would you buy a camera that worked like that?! So stupid!

  • ilikemyiphone·

    It drops bluetooth connection from iPhone 6+ like a champ! Very frustrating.

    Don't get your hopes high for notifications! It has a tough time having BT LE connectivity going at all times, do you think it will deliver notifications?

    It is simply not happening end of January btw. It just is too rough in terms of connectivity. Battery is going to die lot quicker than the current 2.5 days if you enable notifications anyway!

    I like the UI (iOS App) and BodyIQ so much that I am still testing this. I tried Polar Loop, MS Band, Striiv Fusion and Peak - Peak is a clear winner off the lot!

  • arettaga·

    Complained to Basis but by the time they responded, I had returned the unit to Azon. They did too little, too late. Maybe I'll try when the next gen comes out...unless I already have and apple watch!!!