How to reset a Fitbit: A guide to restarting your Charge, Inspire, Versa or Ionic

Learn the steps needed to reboot or factory reset your tracker

Your Fitbit tracker may be a reliable device most of the time, but there's probably still the odd occasion where you find yourself with no option but to reset it.

Whether it's a Charge, Alta, Versa or Ionic - or maybe even the new Inspire - restarting different Fitbit devices all involve slightly different steps. And if your device is failing to respond, won't track you or won't sync, it's likely that you'll have to reboot it just to get things moving again. Or, you may have to give it a full factory reset and erase your data.

Read this: Everything you need to know about your Fitbit

Want to learn how to do it all? Well, below we've detailed exactly how to reset a Fitbit, so read on for everything you need to know.

Fitbit factory reset

How to reset a Fitbit: A guide to restarting your Charge, Inspire, Versa or Ionic

In the sections below, we'll come onto Fitbit's version of a soft reset for each device, which essentially involves giving the tracker a quick reboot. However, sometimes, you need more than that, and sometimes you want to clear your user data.

Not every Fitbit will allow you to perform a factory reset from the device, but there are ways for each to start from a blank slate again. Check out the steps below to give your Fitbit a factory reset or to unpair it from your Fitbit account.

Factory reset

  • From the smartwatch or tracker, swipe across to the Settings menu. The location of this will vary depending on device, but it can typically be found in the furthest menu away from the home screen. If it's not there, or your Fitbit doesn't have a screen, read about unpairing your Fitbit below.
  • Once in the Settings section, find the 'About' tab and tap it.
  • From here, you'll be able to scroll through the version of your device, available memory and more - but we're interested in the section that's labelled 'Factory Reset' or 'Clear User Data'.
  • Depending on your device, you'll be prompted to confirm the decision to clear your Fitbit to its box settings. If you want to, hit 'Reset' or 'Confirm'.

Unpairing

Unpairing your Fitbit can not only free your account up to pair with a new device, but it can also mean it's free to be linked to another Fitbit account. If you're having issues with your Fitbit, such as the ones we mentioned up top, we've found unpairing and going through the set up process can also help resolve this. Follow these steps:

  • From your connected iOS or Android device, tap the icon showing your device in the top left corner.
  • Scroll down to the bottom of this menu to the 'Remove This [Device Name]' tab.
  • Make sure all you data is synced, as unpairing will see this lost.
  • If you're ready to unpair the device from your account, confirm the prompt after you tap the 'Remove This [Device Name]' tab.

How to reset a Fitbit Charge 2 or Charge 3

How to reset your Fitbit

If you're having trouble syncing, tracking or connecting to a Fitbit Charge 2 or Charge 3, it's time to restart your tracker.

To do so from the tracker itself, swipe from the clock face to Settings and tap Reboot Device. However, if the tracker's screen isn't responding, you're going to need to follow the instructions below:

  • Plug the charging cable into a USB port and connect the other end of the port to the back of the tracker, making sure the pins on the cable are securely locked.
  • Make sure the button on your tracker is in line with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon pop up on the tracker's display.
  • Hold the button to restart your tracker:
    • For Charge 2, press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, the tracker has restarted.
    • For Charge 3, press and hold the button on your tracker for eight seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker has restarted.

How to reset a Fitbit Alta or Alta HR

How to reset your Fitbit

While the process is slightly different between the Fitbit Charge devices, things are the same whether you're an Alta or Alta HR owner. Unfortunately, though, you can't perform a factory reset from the device itself. Instead, follow the instructions below if you need to restart your device:

  • Plug the charging cable into a USB port and connect the other end of the port to the back of the tracker, making sure the pins on the cable are securely locked.
  • You’ll know the connection is secure when the tracker vibrates and you see a battery icon on the tracker's display. The tracker will then begin charging.
  • Press the button on your charging cable three times, briefly pausing between presses. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.

How to reset a Fitbit Inspire or Inspire HR

How to reset a Fitbit: A guide to restarting your Charge, Inspire, Versa or Ionic

Like with the Alta series, things are fairly similar for the Inspire range, no matter if you have the HR or non-HR version. So, if you find you can't sync your tracker, or you're having issues with tracking your stats, here's how to restart it:

  • Plug the charging cable into a USB port and follow this by connecting the end to the back of the Inspire tracker, ensuring the pins are locked into place.
  • From there, press and hold the left button on the device for five seconds and then release.
  • Once the smiley face appears the tracker vibrates, it's restarting. Again, like with the other restarts, this reboots but doesn't factory reset your device.

How to reset a Fitbit Versa or Ionic

How to reset your Fitbit

Resetting the Fitbit Versa, Ionic and Blaze is actually performed in the same way, and is perhaps the easiest example of resetting a tracker from the company. Simply follow the steps below in order to reset things:

  • Press and hold the left and bottom buttons until you see the Fitbit logo on the screen. This should take roughly 10 seconds.
  • When the Fitbit logo appears, let go of the buttons.

Fitbit Ace

How to reset a Fitbit: A guide to restarting your Charge, Inspire, Versa or Ionic

With the Fitbit Ace sharing the same look as the Fitbit Alta series - only in a smaller package - the steps to restart this kids tracker is similar. However, whether this process stays the same with the upcoming Ace 2 remains to be seen. To reset your Fitbit Ace, follow these quick steps:

  • Start by plugging the charging cable into the USB port or wall plug and clip the other end of the charging cable to the port on the back of the tracker.
  • Make sure the pins are lined up - you'll know the connection is secure when the tracker vibrates and the battery icon pops up.
  • To restart, press the button (located on the end of the charging cable) on the charging cable three times within eight seconds, briefly pausing between presses.
  • Then, eight seconds after the first button press, the Fitbit logo appears on the Ace's display, indicating it has been restarted.
  • Once the logo appears, the Ace will begin to restart and you're free to unplug it from the charging cable.



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