Spoiler alert: Mobile & wearable payments need to be secure and work every time

Those millennials are fretting about paying with their phones and smartwatches
18015-original
Wareable is reader-powered. If you click through using links on the site, we may earn an affiliate commission. Learn more

Mobile and wearable payments aren't going to take off with young people until it's quick, safe and works every time.

As we've explored, there's something particularly anxiety inducing about tapping your phone or smartwatch to a POS or Oyster card terminal and not knowing if it's going to work.

Read this: Wareable Tech Awards 2016 - All the winners from the big night

That's exactly what Vocalink's 'The Millennial Influence' research report has found. Only 8% of iPhone users in its sample use Apple Pay, similar to the 8% of Samsung owners who use Samsung Pay. That's despite over 70% of each knowing about the technology available on their phone and 20% of the total group owning a wearable.

This was broken down into Apple Watch (12%), Samsung Gear devices (9%) and other brands making up 4% - there must be a fair few millennials with multiple wearables then.

So with everyone from Fitbit to Moov and Ringly adding wearable payments to fitness and communication features, what's holding young' uns back?

It turns out the answer is fairly straightforward. Half of millennials have used mobile payments of some kind (which can include PayPal and Uber) but a massive 86% have had technical or acceptance issues. And as we pointed out, this is much more annoying than with a contactless payment card.

Some have stopped using the tech and just under half of this group say they did it over security concerns, not how reliably the transaction worked. This seems somewhat easier to overcome: 67% would use fingerprint scanners, 47% facial recognition (which MasterCard is trialling with Selfie Pay) and 46% voice recognition to confirm their identity perhaps as contactless moves to higher sums of money.

If you're still a bit nervous, check out our 25 thoughts you have when you start paying for stuff with wearable tech. You're not alone.

ware-promo-newslettersignup-b-1454325081-k9vk-column-width-inline-1459504476-htby-column-width-inline-1477915254-cOSC-column-width-inline




By

Sophie was Wareable's associate editor. She joined the team from Stuff magazine where she was an in-house reviewer. For three and a half years, she tested every smartphone, tablet, and robot vacuum that mattered. 

A fan of thoughtful design, innovative apps, and that Spike Jonze film, she is currently wondering how many fitness tracker reviews it will take to get her fit. Current bet: 19.

Sophie has also written for a host of sites, including Metro, the Evening Standard, the Times, the Telegraph, Little White Lies, the Press Association and the Debrief.

She now works for Wired.


Related stories