Samsung working to fix Galaxy Wearable app bug

Update: It should be all fixed now
Wareable is reader-powered. If you click through using links on the site, we may earn an affiliate commission. Learn more

Update: According to the folks at Sammobile, Samsung has now fixed the login issue

Samsung has acknowledged a problem affecting Samsung Gear and Samsung Galaxy Watch smartwatch owners, who are trying to sign into the Galaxy Wearable companion app.

Several readers contacted Wareable after being unable to sign into the app using non-Samsung smartphones. In many instances watch owners had been met with a white screen leaving them unable to do things like sync, download apps or tinker with watch settings.

Wareable verdict: Samsung Galaxy Watch Active review

The problem it seems had been going on for as much as four or five days for some users and now Samsung says it's looking into a fix and has now issued that fix.

We've been using the Samsung Galaxy Watch Active with a Pixel 2 XL smartphone in the UK and have been able to pair our watch with the companion app to change watch faces and download apps. So it's not affecting all non-Samsung setups it seems. But with the volume of pages dedicated to the error on Samsung's forum it's clearly been a problem for a lot of people.

With its Galaxy Fold woes and now this, it's clearly been a tough few weeks for Samsung. Thankfully it looks like it's sorted everything out so Gear and Galaxy Watch owners can get back to normality with their wearables.

Samsung working to fix Galaxy Wearable app bug

How we test

Michael Sawh


Michael Sawh has been covering the wearable tech industry since the very first Fitbit landed back in 2011. Previously the resident wearable tech expert at Trusted Reviews, he also marshaled the features section of

He also regularly contributed to T3 magazine when they needed someone to talk about fitness trackers, running watches, headphones, tablets, and phones.

Michael writes for GQ, Wired, Coach Mag, Metro, MSN, BBC Focus, Stuff, TechRadar and has made several appearances on the BBC Travel Show to talk all things tech. 

Michael is a lover of all things sports and fitness-tech related, clocking up over 15 marathons and has put in serious hours in the pool all in the name of testing every fitness wearable going. Expect to see him with a minimum of two wearables at any given time.

Related stories