​Fitbit Charge HR review

UPDATED: Fitbit's flagship tracker now lags behind the competition

The Fitbit Charge HR has spent the entire year at the head of the fitness tracker table – propelling the company to a huge IPO and making it the biggest seller of wearables for the year.

No longer the jewel in the Fitbit crown – read our Fitbit Blaze review and Fitbit Alta guide for the latest updates – the Charge HR is a traditional band that offers continuous heart rate monitoring on the wrist for a better estimation of your daily activity, tracked workouts, tabs on your resting heart rate and its improvement as you get fitter and, of course, sleep quality.

Essential reading: Fitbit Charge 2 | Fitbit Flex 2

But does the Fitbit Charge HR live up to rivals, such as Fitbit's own Surge, and what kind of bar does it set for the long awaited Jawbone UP3? We put it through its paces to find out.

Fitbit Charge HR: Design

The Charge HR is available in a range of colours – black, plum, blue, teal and tangerine. The screen matches the colour of the band too, so it doesn't stick out like a sore thumb. Unfortunately the black version is so anonymous it rarely attracts questions or comments – genderless would be a better description than unisex.

Fitbit Charge HR review

That screen is a monochrome OLED display and it's fairly vibrant and easy to read, despite being absurdly small. Press the button to cycle though the time, daily steps total, distance travelled, calories, flights climbed and of course your heart rate.

Essential reading: Fitbit Charge HR tips and tricks

The clasp is a normal watch affair, with a standard small buckle and a rubber strap.

Now, users initially complained of skin irritation issues, which we reported on last year. Fitbit's response was to urge users to take breaks from their band and to keep it clean.

Unfortunately, I followed that advice and still suffered some irritation after bouts of exercise. It's not an problem unique to Fitbit, but this is probably as bad as I've experienced. That said, editor-in-chief Paul suffered no irritation at all, so we'd just recommend that anyone with remotely sensitive skin think carefully before they buy.

Other than the mild scabbing, the Fitbit was actually comfortable to wear. It doesn't feel like a set of medieval leg irons, like the Microsoft Band, and it was comfortable enough to sleep with.

Fitbit Charge HR: Features

Fitbit Charge HR review

Advanced tracking is the name of the game, and the Fitbit Charge HR records all the usual statistics, each enriched by heart rate data. It will track your daily steps and calories by day, and monitor your sleep by night. Unlike older Fitbit devices, you don't have to tell it you're planning on snoozing and sleep mode will kick in based on your movements and heart rate data.

The Fitbit Charge HR also enables you to track exercise, and by holding the button on the left, you can put the band into 'stopwatch mode,' which means it starts tracking your training sessions – but more on that later.

Essential reading: How to train using heart rate zones

The final feature is caller ID, a sort of smartwatch-lite feature. The band buzzes when someone calls your smartphone, and the name of the caller appears on the screen. There are no other notification features, and while it's useful to check whether a call is important before reaching for your handset, it's not exactly a game changer.

The Fitbit Charge HR is 1ATM water-resistant, which is fine for the shower but don't wear it in the bath or a pool. That of course precludes swimming, so if that's your exercise of choice you should look to devices like the Misfit Shine.

Fitbit Charge HR: Activity tracking

Fitbit Charge HR review

Like every fitness tracker out there, the Fitbit Charge HR mainly keeps tabs on steps and calories. While tracked steps are never an exact science, over a 14,000 step day the Fitbit recorded in line with both the Garmin Vivosmart HR and the Misfit Shine, so we have no hesitation in giving this aspect a clean bill of health.

Now pay attention runners and cyclists: there's no GPS built into the Fitbit Charge HR, which puts it behind the likes of dedicated running watches and its big brother the Fitbit Surge.

Without GPS, the tracking of running and cycling is never going to be accurate in terms of distance or pace. An update released since launch means that the Charge HR does estimate distance, although the accuracy left a fair amount to be desired. A 2.1 mile run was guesstimated at 2.56 miles, which meant that the accompanying pace reading was also wrong. To some that's a big problem, to others it's nice to have an estimation of a Sunday run. You decide.

Must read: The real world wrist-based heart rate monitoring test

With the latest update you don't have to remember to start the stopwatch mode for the Fitbit to track exercise, which is a really nice touch. Any activity, from a brisk walk to the bus, a run or a gym session, will be recorded in the app, and you can tag the exercise type later. It works well and takes the pressure off you to remember to start a session.

Exercise tagging is extremely varied and includes spinning, weights, football, hockey, dancing – the lot.

When you do head to the gym or out on the roads, you'll get a report of the session showing your heart rate and time spent within zones, calories burned and time taken.

Fitbit Charge HR: Heart rate tracking

The main benefit of the Charge HR, however, is for other activities. While many GPS devices are so focused on running and cycling that they ignore gym work, the Charge HR embraces it, and enables you to get accurate details of your workouts via the optical heart rate monitor that uses a bright LED to 'see' the blood pulsing through your wrist.

Fitbit Charge HR review

We tested out the heart rate information both while out running on the roads and when strapped into some of the machines in the gym. Using gym bikes and weights where we were generally static we found the Fitbit Charge HR's bpm tracking to be spot-on against the machine's own tech, but when running results were fairly wide of the mark compared to a chest strap. That, presumably, is due to the extra 'noise' created when bouncing up and down on the road.

The Fitbit Charge HR will also measure your resting heart rate, which is designed to be taken as soon as you wake up. The idea is that as you get fitter the rate of your heart at rest will decrease. It's a great idea – and we love that Fitbit uses this metric – but, worryingly, the data wasn't correct. Our actual resting heart rate (measured via old fashioned pulse and the Garmin Vivosmart HR) was well below 54bpm. The Fitbit had it at over 68bpm in some cases. That's criminally wide of the mark.

Fitbit (top) vs Garmin chest strap, and a 35bpm difference at 10:00 mins

So what can we conclude? Well, the Fitbit is a decent activity tracker but its heart rate tech really struggles. In terms of features it's pretty much on a par with the Garmin Vivosmart HR, which also struggled to match a chest strap for accuracy, but managed to be a more useful tracker of resting heart rate. Its heart rate tech can inform your workouts but it's far from an effective training tool.

Fitbit Charge HR: Sleep tracking

As we mentioned, sleep tracking is now performed automatically by the Fitbit Charge HR, which means no more missed nights of sleep.

It may surprise some, but Fitbit's sleep reporting is actually way more simplistic and static than any of its direct competitors. The graph shows a blue block, which is your sleep duration. The total time is listed in the app, along with the day's stats. The block isn't coloured to designate hours of deep or light sleep as with other sleep trackers, but there are lines that mark when you toss or turn.

It's a remarkably simplistic feature which is surprising for a leader like Fitbit, yet as we've repeatedly said, sleep tracking is one of the least useful elements of fitness trackers. There's very little to learn about your sleep patterns, short of making sure you get your eight hours every day – which the Fitbit is more than capable of.

If you're keen to see detailed sleep patterns, the Withings Activité Steel or Misfit Shine will do a better job.

Fitbit Charge HR: The app

Fitbit Charge HR review

While not as in-depth as the Withings Health Mate app, or as open as the Jawbone one, the Fitbit Charge HR's app is clean, simple and easy to use. It's also quick to sync, with no frustrating pairing problems.

When you open the app, you're presented with all your data from the day, including steps, heart rate, distance travelled, calories burned, stairs climbed, amount of 'active minutes', bursts of stopwatch captured activity and sleep.

There are plenty of metrics to sink your teeth into, and that's without the additional food tracking, food plans and weight tracking options which require manual daily inputs – a step too far for us.

Any metric can be tapped to show historical data, as well as weekly totals. That's especially useful for 'active minutes' which is the amount of time spent in the day with your heart rate elevated. Upping this total means you're getting fitter.

Delving into the app further will reveal plenty of controls, where you can fine tune the device to your dominant or non-dominant wrist, or turn on the caller ID notifications.

You can also challenge yourself to beat certain step goals in the challenges tabs, and even invite friends to participate, too. It's a good idea, although we were disappointed by the choice of goals. Each of the four challenges simply involves walking more, not burning more calories or racking up more active minutes of exercise. Those seem far more meaningful, and thus far, don't exist within the Fitbit app.

Fitbit Charge HR fitness tracker
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Fitbit Charge HR: Battery life

Fitbit Charge HR review

Given the continuous heart rate monitor flashing away under the device, battery life is impressive. You should be able to get five days easily from the tracker, and we found it easy to keep topped up.

Of course, after recently testing the Withings Activité and Misfit Flash – both of which boast battery life in the months rather than days – charging is a bit of a hassle. But neither of those devices can touch the Charge HR for its workout tracking.

Charging is via a proprietary cable that magnetically hooks into the back of the device. Of course, if you lose that cable, you're stuffed, but we're sick of complaining about this seemingly ubiquitous wearables issue, and it's not something confined to the Charge HR.

Fitbit Charge HR
By Fitbit
A decent fitness tracker, the Fitbit gives a good indicator of overall health, but don't confuse it for a scientific training assistant. Lack of GPS makes it toothless for runners, but more worryingly issues with heart rate accuracy both during rest and during exercise erode confidence in its results. While the Fitbit blazed a trail for biometric wearables, it now lags behind the competition.

  • Comfortable design
  • Tracks nearly all exercises
  • Automatic exercise detection
  • Run tracking lacking
  • Heart rate accuracy issues
  • Simplistic sleep tracking

What do you think?

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  • waszup·

    If you do not move your arms (caring a laundry basket, pushing a shopping cart, etc) it does not seem to register the correct steps - have been told to put it on my shoe if I am on the treadmill and "holding on" but I think that does not register correctly either (too high).  Any advice?

    • j.stables·

      As it uses an accelerometer to guesstimate steps, the first problem is hard to rectify. I didn't test in those situations, but in honesty, these things are making decent guesses at your steps. It's measure of your overall performance, so I wouldn't worry about the accuracy while carrying the laundry, personally. If you want top accuracy, something with a footpod would be best.

      Secondly, the treadmill is a good question. I found it fine. However, if you're exercising on the treadmill, that's where your heart rate is more important. Keeping your heart rate in an elevated zone for an ever increasing length of time will see benefits, so I'd focus on that. And that's what the device does well.

      That sounds as if I'm making excuses for the device – which I'm not. I do believe that with the Charge HR, aspects such as elevated heart rate is more beneficial to you, and that's the device's strong suit. As a step counter, it's no better than the $40 Jawbone UP Move clip. These things all guess.

      • jmgoodfellow·

        I have noticed this when i walk and push our jogging stroller. Our 40 minute walk only registered 200 steps. So frustrating!

        • mitch12·

          its because ur arms r not moving.

        • le1081·

          Wear it on your ankle when you use the jogger. 

        • JosephM·


          Did you try putting it on the ankle to know if that has changed the reading?

          Thanks James, for an in-depth review that really helps. I was a bit confuse to buy between Fitbit Charge HR & Surge. But finally chose Charge HR for its simplicity and been happy with it. The fitbit reviews here really helped me https://fanreviews.co/fitness-trackers/fitbit-char... really helped me to take the call.

        • fisherman25·

          I have been using this tracker for 11 months.  My first one became scratched almost immediately.  I complained to Fitbit, and they sent me a new one which sounds really good. Right?  Not so much.  When this one fell completely apart completely unusable and unable to charge,  I emailed the company and they completely disregarded the fact that this was a new one from the original one purchased.  This Fitbit has terrible inaccuracies in steps, stairs, and heart rate. The company has terrible customer service.  They have offered me a 25% discount on another Fitbit, but I must buy from their site.  I would totally advise everyone to look at the ratings and compare with other trackers.  This is not a good reputable company, and they do not stand behind their products.

          • Dmy·

            Both myself and my husband have the fitbit charge hr, his has already been replaced due to only charging intermittently. Now 7 months later, the chargin compartment has completely fallen out the back. He also has a large bubble on the bracelet part. Mine scratched almost instantly, and also seems to disconnect when charging and regularly need to be synced manually. Love the idea of the fitbit, but definately improvements needed.

          • marialepapa·

            i completely agree with you. My fitbit only lasted 8 months and when a requested anew one, they sent me a fitbit that looked like an imitation. The battery sucks. When i compared both fitbits by putting them side to side 1. one was longer than the other ( even though they were supposed to be the same) 2. the metal clip was from a cheaper material 3. The replacement fitbit was also thinner that the one you buy brand new. I WOULD NOT RECOMMEND FITBIT. My boyfriend had the same problem and he got one brand new with its box , i got an envelope with a crappy fitbit. Additionally his brother a 3 other of his friends went through the same thing.

          • snip42·

            I am on my second Fitbit HR. The side button fell off 12 months after I received my first one as a gift. Fitbit sent me a second HR and the band bubbled and separated from the watch, and now the window is about to fall off. When I contacted Fitbit, they refused to replace this one because my warranty was up on the first one. I sent photos and numerous emails later all they would offer is 25% off. After checking several blogs about this fitness tracker, I realize this is an ongoing manufacturing problem for the company, one they seem unwilling to address. I am now in the market for a third fitness tracker in 18 months. I find it incredible that this device continues to get high reviews,

                                   - snip42

    • KatieStarr·

      I've had no problems with it tracking my steps while carrying armsful of various items or walking with a shopping cart. It has worked nearly perfect for me.

    • MIM49·

      There are many complaints on the Fit it Community Forum regarding inaccurate step counting. Fit it acknowledges there can be missed steps pushing a stroll or or shopping cart or other activity that inhibits arm movement. They also acknowledge there can be added steps while driving/riding in a car or excessively arm movements. However my issue, and many others, involves consistently missed steps (30-35%) with normal walking. Fit bit will not comment or acknowledge whether they are aware of this problem or working to solve it. If such a basic function of the tracker is inaccurate how can any of the data be trusted. A waste of $150+.

      • msposh·

        I totally agree with you on this...purchased the CHR a couple of weeks ago and would like to know how I get my money back...the device is totally useless...doesn't track your actual steps so you know for sure whether you are doing the so-called 10,000 a day...brushed my hair this morning and it registered I'd done 28 steps...go figure...tells me I climbed stairs and I haven't...heart rate goes to 120 for no reason at all...just another yuppy thing that sadly I fallen prey to.

        • Johnnyhillclimb·

          I totally totally agree. The heart rate monitoring inaccuracy of my Fitbit Charge HR is almost criminal it is so bad.

          If I measure my pulse rate with a watch I regularly see c60 to 70 bpm whilst the Fitbit shows 90+ bpm.

          Equally when on an exercise bike, which shows me at 150bpm (and confirmed at that rate with a stop watch ) the Fitbit Charge HR sows 90bpm!! Madness!!

          Total waste of money and they should make refunds as its performance would not meet, in my opinion, trading standard requirements for such a product.

        • AmyR·

          I agree. It's a fad 

        • mrpear·

          Wouldn't putting it on your non-dominant hand reduce the fake steps gained while brushing your hair?

  • TonyPinches·

    I don't understand the issue with the lack of GPS. Assuming most people are probably running with a phone for music, the fitbit app will use the phone to generate GPS and overlay the HR data from the ChargeHR. So you get a GPS track of your route with HR data without a chest strap which is what I have been after for ages. Am I missing something or do people like running without phones that much?

    • j.stables·

      A lot of people buy these in order to run without a smartphone. Personally, I'm with you – but for the money I'd choose a dedicated running watch with better metrics, GPS tracking etc. For most runners pace/distance is more important than heart rate, and a free app on your smartphone can provide that on the smartphone you're already taking out. 

      • mjdinsmore·

        I don't like taking my phone out when I'm running.  Too bulky.  I want a watch or other tiny device that is waterproof so I can sweat on it or run in the rain and not have it destroyed.  I typically do standard runs that I've mapped and know the distance beforehand so I don't need it to tell me the exact distance (per GPS).  I don't get accurate splits, but I do get my HR which can show if I've been slacking during my run. 

      • mjdinsmore·

        I don't like taking my phone out when I'm running. Too bulky. I want a watch or other tiny device that is waterproof so I can sweat on it or run in the rain and not have it destroyed. I typically do standard runs that I've mapped and know the distance beforehand so I don't need it to tell me the exact distance (per GPS). I don't get accurate splits, but I do get my HR which can show if I've been slacking during my run.

    • Sappetta·

      I recommend the Jabra Sport Pulse Wireless Earbuds for that. Coupled with their app on the phone, they do an excellent job of tracking your HR and mapping it on your route. The sound is also quite good. And they give you in-ear info and prompts.

  • fb_10205169·

    has anyone experienced an aching or soreness in the arm/wrist that you wear the band on?

    • mkmkmusings·

      Actually, yes. I initially thought I was wearing it too tight, but even loosened it causes a bit of an ache in my wrist. I'm not sure why. 

      • pattyholland29·

        Yes me to .. I have the HR and it woke my up at 2:45 am with so much pain I put ice then heat . and took Advil nothing helped until 3 days later . still.have some pain . but not as bad haven't put it back on ... Not Going To !!!!

    • Vanessawutaj·

      yes very intense ache and I've only had it a week... Similar to how I imagine arthritis would feel. I took it off and the pain is gone. I will switch wrists and if it repeats I will have to return it. I hope that doesn't happen; I love it but the pain is too much. 

      • pattyholland29·

        I agree with you a 100% put the guy said I can't return it .. But he would give me a new one ... O don't want any.. Just a full refund

        • pattyholland29·

          sorry for my type o

          • jinxytheclown·



        • Jon2·

          If you purchase at Costco, they will fully refund for a year.

          • DontTreadOnMe·

            I just experienced this. I was given one as a retirement gift at the end of 2015, messed around with it during the month of January trying to get it to work (following suggestions in the forums). Finally called into Support for help. Level one had me try several variations of things and finally said that we had exhausted her options and so someone from Level 2 would get back to me by email in a few days. That person sent me an email telling me to delete the device from my profile (the setup process always recognized the profile device entry that a previous set attempt created and wrote over the previous entry, but evidently, there was some "bug" that was messing that up. After I deleted the entry, the setup process went further, but it continued to act erratically by not connecting or connecting and then dropping the connection. When you'd press the button nothing would show up, tap the display, nothing would show up. For some reason they were still hesitant to replace an obviously defective piece of STUFF (as in "STUFF Happens"). So, I decided to take it back to Costco, and got my "Cash for Trash". What a disappointment! Charge HR is a bad product backed up by bad support.

      • spedobill·
        • I love my HR.

        It has proven quite durable under extreme conditions.  exposure to:  temperature,chemicals,physical abuse. Mine has had a couple of lives.

        the band is surprising confortable.

        Sure once in a while,  i need to "reset" the HR when traveling thru time zones, when there are charging issues, or take it off to clean up.

        I dont expect the HR to produce Hospital grade results. Instead the data from my HR allows me to track my activity levels and that information provides a foundation for me to increase activity especially in the heart rate zone.

        When i first started wearing my HR, I thought I was above average active. And I am. However the HR data is motivating me to push myself harder in my activities (higher heart rates) 

        Bottom line. You want to improve your health  get a HR. So what if it dosent count exact steps. I base my data on averages which I find reliable. If I was training for the olympics I probably would recommend this product. 



        • Truckcanada·

          I do not agree that this item is durable.  Quite the opposite.  In one year I have gone through three Charge HR, under warranty.  The reasons are not related to the tech side of the watch but the frailty of the strap.  I do not do sports nor do I do any thing that would cause abuse to the item.  Most recently, as an example, the small button that you press on the side to go through the results, came off.  This small item renders the functionality of this unit.  While exercising I can no longer check my progress or results.  A part that costs so little, I would think, going missing and not being replaceable is not acceptable.  On one of my other issues re the strap, again, they quickly sent me a replacement unit and the comment made to me is that they do not yet have the ability to replace a strap.  So with this poor record of reliability, now that I am outside the one year warranty, why would I spend another $160 for a new one as suggested by them.  They are polite and responsive, but have no answers as to why I could expect the current watch strap to be any more viable than the other two that have failed me......so I am done with them.

    • bouncingballs·

      Same here.  Moderate to intense and I have a very high threshold for pain. Hate to say it but it looks like I'm going to have to return it, the pain is just a bit too much.

      • Lynnmsn·

        yes terribly bad. I could barley close

        My wrist. I thought I had carpel tunnel. The pain radiated and my whole arm would itch up to my shoulder. My hands began to swell and turn red as well. I got sick a lot. Took my fitbit off and everything went back to normal. It was really painful in my hand sharp pains in the wrist and hand. 

    • Lynnsyahoo·

      yes. Not just a rash. So much more issues. Pain, redness, swelling, itch all over my body - but the pain was dibilitating. Took fitbit off and pain went away. Pretty scary stuff and I wish fitbit would acknolwedge it so I know what it's from so I can buy another brand or something. Not sure if it's the band or emr stuff.

      • Raine·

        I am so relieved to read that other users have experienced the issue of pain.  I seriously thought I was going crazy.  My pain started in my hand and then several days later continued in my wrist.  Several days later, I'm now debilitated by pain in my knee.  It's all on my left hand side - the side I wear the Fitbit Charge HR. I had been eagerly awaiting the release of the new Fitbit and I am now very disappointed that once again I have to give it up and find an alternative :(

        • Lynnsyahoo·


          I too had various othe pains one of them started hurting in groin lymph node area on side of fitbit. I thought I must have pulled a muscle but thought geez just from walking? I had a host of other issues because I kept my fitbit on much longer not considering it could be the cause. I had so many pains I started to google fibromyalgia. About two weeks after the first groin pain my other side flared up. In between I felt tired all the time. It was only until my hands itched and swole so bad and turned red I thought to look into the fitbit. After taking it off about a month ago I am symptom free!!! It was so bad I warn everyone to reconsider buying this. At least until fitbit acknowledges what caused it. 

          • vortterx·

            I have experienced pain too  Gosh, I thought I was crazy as well. I am ambidextrous, so I switch the device between arms. Nevertheless, my shoulders and neck have felt increasingly strained and just weird, in general, since I started wearing the device 3 weeks ago. Of course, it could be a spurious correlation but I genuinely cannot identify any other lifestyle change from that time point. It has spooked me enough to stop using it. 

        • Caturley·

          I experience pain in the wrist I wear my band in too. But once I take it off the pain ceases immediately. I just switch wrists or take a break from wearing. But your problem sounds a little more like sciatica,which I also suffer from. If you run often, sometimes your sciatic nerve can swell, and and pinched. It concentrates in my hip, butt, and knee, ( always on one side of the body, whichever side you swell on) but once it swells my shoulders will start popping uncomfortably and my neck will hurt, my arms and hands and legs, my fingers won't pop correctly, it really affects your whole body. If the pain doesn't cease when you remove the watch you may want to see a chiropractor about sciatica. They can teach you wants to stretch and massage the area you swell.

        • pattyholland29·

          me to ..

    • Chaynes3·

      both of my wrists are bruised pretty badly. It bothers my dominant hand from time to time as well. 

    • dubstings·

      I have pain and soreness in my wrists as well. Only reason I could speculate is the protruding part of the heart rate lights "digging in" while sleeping. Any other ideas as to why this would be happening?

    • yuca·

      I have had it for 2 days and my wrist and even arm is hurting. I just switched arms to see if it gets better. I'm freaking out if it could be like a radiation thing from the fitbit sending info all the time to the app, etc?

      • tviscon2·

        I also have noticed that my wrist is starting to hurt after wearing it pretty consistently after two weeks. I am going to do an experiment and try it on my other wrist and turn off  the heart rate monitoring. I will also try to just not wear it at night and see if that reduces the pain. I'll report back my findings.

    • cgomez22·

      I have experience intense wrist pain. I am so glad to find I am not crazy!!! I though it was only me. My husband, my sister in law, my mom have the device and none have experience the issues I have.

      It has weakened my wrist to the point I can't lift objects in a certain position or hurts when in a specific motion. I do crossfit and there are some exercises I can and others I can't do because of the pain. I don't have a problem with the tracker, it has been pretty accurate, but the side effects to my health I can't overlook.

      I will return the device.

      • Natural1·

        Same here...intense pain in my wrist regardless of how loose or tight I wear it.  I came on specifically looking to see if anyone had the same issue.  Been wearing it for a week, and I love it, but the fact that I have a pain radiating through my wrist is concerning.  And as an oncology nurse, it's really concerning! My first thought was radiation causing the pain..and I'd be surprised to hear that it's not related to that!  Its definitely not from it being on too tight!  For $150 I expected more...I will be returning mine as well :(

      • Barb·

        Has anyone considered a rubber allergy. My doctor has that and gets very ill just from it being in the air she has these symptoms as well as her throat closing. Just a thought. Wear one of those kid braclets that are popular n see if it happens. I understand from her rubber allergy is very common n many people dont know that is the issue

    • maggie05·

      Yes I experienced pain like busing in my arm just after wearing it for two days, had to take it off. I even loosened it and went back and got swaped it for the large size, same thing happened, now it feels like I have a bruised arm.  Took it back and got my money back.  Whats that telling us, obviously its not good if its causing pain.

    • Lilly·

      I am feeling your pain! Just got the Fitbit Charge and have pain in my wrist at first then up to my shoulder. Switched arms and got the same. So sad because I love the information it gives.

    • Worriedwearer·

      Yes! My wrist and now up my arm in different spots. Slept without it, felt better, put it back on and it hurts again. Too late for me to return, sadly. It misses a lot of steps too when I am just walking. 40% at least. Nice idea but I regret the purchase.

    • uofacat01·

      Yep.  I've begun to wear it so the HR section is on the inside of my wrist.  

    • uofacat01·

      Yep, I've actually started wearing it so that the HR sensor is on the inside part of my wrist.  

    • Haley2050·
      • I thought I was crazy! I am having severe pain since I started wearing the Fitbit HR. It started in my wrist then over the last week all my joints are aching. I am taking it off after reading that other People are having symptoms. Maybe it just doesn't agree with some people. I was wondering how long after you stopped wearing it did the pain go away? They really should look into this. 
    • Tracyf·

      Yes I had to stop wearing mine afte 1 month. My wrist is tender to touch and pain radiates up my arm. I have adjusted the fit and taken off for a couple hours a day but the pain still persisted. 

    • Alanmojo·

      Yes in my upper arm and shoulder. Really quite painful. Difficulty lifting arm above for shoulder height such as when pulling on a T shirt. Thought it was a muscle strain at first but finally realised not wearing the charge HR is the only thing that makes it subside. Had been wearing it for 3 months..guess im a bit slow on the uptake!

      Quite a few complaints on the Fitbit forum now. Users reporting Fitbit are offering refunds to those effected. Will drop them an email about my issue soon.

  • Data·

    I've had my ChargeHR for just about 2 months now and I really do like it quite a bit.  I'm not a runner, but I do find myself in the gym from time to time and the HR monitoring is always spot on with the machines.  I link my fitbit to myfitnesspal though and keep track of all my calories in and out.  The HR monitoring has given me much more confidence in the accuracy of my daily calorie burn which is very important to me.  So for people like me who exercise occasionally and are trying to shed some weight, the ChargeHR is king.  I'm going to consider the Apple Watch carefully, but I have a feeling I'm not going to want to give up my sleep tracking to gain some marginally useful smart watch features, but we'll see.

    • earthwoman22·

      Hello I have had my fit bit charge less than a year, and it has done very well for a few months, and the charger works, however the watch its self will not work now. Do you have any idea what is going on with it? I need help.

  • j.stables·

    Sounds like you're one of the people Charge HR is perfect for. I do have a big soft spot for it, as I'm injured at the moment and spending more time in the gym :)

  • Webtest·

    I named mine "Bimbo Band".

    I have returned this device. My name for it is the "Bimbo Band". If you buy this, you may own the body, but Fitbit owns the guts, the heart, and the brains of the thing and they keep that on a SHORT leash. They retain all of your time based data and you can not get access to it except in the form of some "Activities" graphs that you can display from the Fitbit website on your smartphone/computer browser.

    The advertising mentions "Get continuous, automatic heart rate monitoring right on your wrist to accurately maximize training". The band may monitor your heart rate continuously, but you only get a snapshot of it if you have a free hand to activate the brief display of the data. I could not find any way to get a continuous readout of heart rate under any conditions ... probably because of battery life limitations. Unless you have a "host" smartphone/computer and access to the internet, which (as I understand it) only updates every 20 minutes or so, the thing isn't much more than a toy ... especially if you want your heart rate and you're climbing a hill on your cycle. Guess what? No free hand to activate the readout! Yes it has tons of (in my opinion) 'frilly gaming options' that may motivate some people in their exercise goals, but I don't use social media, and I don't like the Fitbit. Having to manually activate the readout for each few seconds of heart rate data is not my idea of "Monitoring your results and modifying your workout routine has never been easier!".  Many reviews are posted seriously questioning the accuracy of the heart rate data.

    I only got slightly less than 3 days of use before the 'charge me' symbol came on ... the ads say 'about 5 with the low battery warning about 1 day earlier'. Also, there is some question about the whether or not the battery is replaceable. If it is not, when the battery dies, it is trash.

    If you want to buy one for all the wonderful motivational games it can play, hey ... Go for it!

    Blessings in abundance, all the best, & ENJOY!

    • alexobrien90·

      My Charge isn't even on All-Day Sync and my app updates instantly with the heart rate updates while I'm working out on the treadmill. I can keep my phone on and look at it for an hour straight if I wanted to since the Bluetooth is always connected. 

      Also, the accuracy of the heart rate data is pretty much the same as any other "heart rate monitor". I was maybe 1BPM off from the treadmill reader and maybe 1 or 2BPM off when taking my own pulse.

      I use a free website to instantly backup all my data to a spreadsheet that I keep for myself and it gives me all the info that the paid FitBit backup service gives. Anyway, I love my Charge HR. Sorry that you don't. Take care.

      • koelani18·

        i love my charge HR, as well.  Can you tell me which spreadsheet site you use. I've been looking for one so that i can also track my data for myself.  Thanks!

  • DRFields·

    I have owned the fitbit CHR since Jan. 24th and sad to say I am returning it today - the HR is accurate only 10% of the time, and only if you are on a machine, like an elliptical - if you do kick boxing or any dance class or weights, it is completely inaccurate - which then throws off the number of calories you are burning…. I am sadly disappointed in this product!  The battery life is not 7 days, lucky if it is 5… and on the community boards, they are just trying to gather information ( have the public do the research) to figure out the issues.  Should have been tested before they released it and advertised how great it was.

  • saa001·

    Long time user of Fitbit products. Upgraded to the Charge HR and everything was going fine for a couple of weeks. Then I had trouble syncing my unity with my cell phone. Tried everything but nothing is working. Looked online and there are a lot of complaints about this with no resolution from the company.

    I will be changing to the Up3 when it comes out and doing without my now useless Charge HR

  • Reba·

    I too noticed the HR is not accurately recording heart rate. When I am at my anaerobic stage typically my HR will go to a double hash mark or still read in the low hundreds or high 90's. If I manually take it I am well into the 160's or 170's. This does frustrate me when I am trying to stay in that zone for my allotted time and record results. Argh!

  • LaxMom·

    My uncomfortable Microsoft Band was far superior to my HR. I miss it. It was fun. Just uncomfortable. 

  • DigitalFury·

    They almost nailed it, and I wear it 24/7.

    The app is quite good, including its integration with things such as MFP and Pact. The continuous HR means that it more accurately estimates calories burned and resting HR, but I do use it along a Garmin 920 XT during workouts. I have zero issues (e.g. rashes or whatnot) regarding wearing it on a permanent basis, and I have been doing so for roughly a month now.

    I wished it was waterproof though, and that high-end Swiss watchmakers directly include such tech (discretely) into their products.

  • KleineJan·

    Is it possible to monitor the heart rate while sleeping or does these 2 feathers do not coop?

  • Jax·

    How do we sub. to threads here...

    By making this post does that auto-sub. me to this thread, so that I'm emailed about new posts?


    • p.lamkin·

      Afraid not. It's a feature we're working on.

  • pinkpam·

    Bought the HR about a month ago after owning the Force.  The Force band was crap and broke but I was lucky and never had problems with rashes or problems when wearing it.  I had problems with keeping the HR synched properly but it seemed to fix itself a few days ago.  I woke up this morning and the HR is now not working at all.  It doesn't track steps, heart rate, floors, calories, time or anything.  It's not the battery as it was charged up.  It's like it just quit.  Unfortunately, I will probably be switching to a different brand and returning the HR. 

    • Mcurry·

      Wow the same thing just happen to me but I've only had it a week! I really like it so I will exhange it for another and hope for the best!

  • johndickey·

    my fitbit HR is not taking a charge


  • DanM·

    Hey, I'm really struggling to figure out which device is best for me.  I do equal amounts of swimming, running, weights, and yoga each week, and I either walk or ride a bike to work, so I was hoping for the best overview of activity and fitness.  I was originally thinking the Fitbit Charge HR b/c I really like the HR component and would also like some sleep monitoring b/c that's so critical for overall health.  However, from this review I am wondering if the Misfit Shine may provide me with a better overview, especially as it can be worn in the pool (though I realise it does not include HR)?  Any suggestions/comments??  I appreciate your help in advance! :) 

    • tonicfodder·

      Go for a Garmin Forerunner, I've a similar routine and its been great over the last few years. The Garmin graphs and other data functionality are exceptional. It's also syncs to myfitnesspal now. This Fitbit isn't what you need, I'm considering it in combo with my Garmin for the subtle/simple walking and sleep measurements.

  • beaconaust·

    I just swapped my four month old Up24 for the Charge HR.  Sure, the Up has more detail in its sleep patterns, but otherwise it was a total disappointment.  The mode change button kept falling out and eventually I lost it.  Then the band wouldn't change mode at all.  When I tried to resync it to my iPhone, it just failed completely. What I am left with is a black plastic bracelet with no functionality whatsoever.  I have sent multiple emails to Jawbone support and have been completely ignored.  So far the Charge HR is going well, but it has been less than a week.  Everything synced seemlessly  but the app isn't as easy to use as the Up and I am disappointed that I have to take my iPhone running with me to get the GPS data.  Still, the Up didn't have that feature either.  It seems to me that these gadgets are designed by computer people who don't get out much and therefore don't actually have much of a concept of what real people actually want or need.

    • Ply·

      Get Fitbit Surge for GPS

  • Prickleypear·

    I have an extremely small wrist, and I wanted to know if the band has to fit snugly to record data?


    • BadDobby·

      It needs to be fairly snug... not overly so though, just enough that the HR LEDs at the back shine directly into your skin. If any ambient light gets in, this apparently throws off the HR reading.

      If your wrists are that small, then you might find that the unit itself (regardless of the band size) too big to sit flush against your wrist. I suggest trying one at the store first to see if it fits.

  • mahima·

    I am using fitbit charge since February 2015 and since then I'm experiencing skin rashes on my wrist because of which I have to remove it every now and then. So the purpose of owning a daily activity tracker goes waste here. highly disappointed. ..

    • FitbitBling·

      I have not had any of the issues you guys are talking about. Very strange! I have a Fitbit Charge and I am wearing it all the time. The only thing i didn't like is how plain it was - even now all that has changed. I found some awesome bling on Amazon and now it looks fashionable and I am very happy with it. I am sorry that you all experience these issues!

      • Fi5thRogu3·

        Bling??? Where is this bling you speak of?

  • TaraDawn·

    Any news as to when the Fitbit Charge HR Blue will be released?  I have not see any releases information at all.

  • Sivya·

    I have never had anything like this before.  I bought the fitbit charge device and about an hour after I put it on I started having pain from my fingertips all the way past my shoulder.  I took it off and went to sleep and put it back on the next morning.  Shortly after I put it on I started feeling the same pain up and down my arm as well as a shock type feeling sporadically.  I took it off but my arm is still throbbing. I have returned it to Costco with in 24 hours.  I cannot imagine what causes I wear jewelry and watches all the time and have never felt anything like this.  I am curious if anyone has a scientific explanation for this.  

  • olgam·

    Ha, I've even registered to write my feedback!

    From my experience, FitBit doesn’t track accurately anything. Just nada. The steps are tracked only when you walk and move your arms. I have been walking miles and miles with pushing the stroller, and it seemed doing nothing for me. Also, it really discourages you from doing weightlifting. Because it doesn’t count steps, doesn’t show any decent calories burn, and overall, it’s all based on your heart rate.

    Talking about heart rate – genetically, my heart rate hardly goes beyond 60 bpm. So in order for me to get into cardio zone, I have to push really hard. Calories are based on the heart rate. With my slow rate, it’s a joke to see that I burn 1,700 calories per day (it includes working out during lunch and walking with a baby after work). I am 5.9 and weigh 155 lbs. It’s totally inaccurate and misleading. I think my only brain burns about 1,200 calories per day. Not including body processes.

    The bottom line – it’s probably good for people who are just getting on a healthy track and trying to be accountable for what they are doing. I wore it for a month and I think I am done with it.

    • LukeRimini·

      If you have genetics problems it's not fitbit's fault I think XD

  • vortterx·

    Incidentally, I didn't feel too well after using the Fitbit Charge HR either (3 weeks). I am ambidextrous so I switch between both hands but around the time I started using it, my neck and shoulders for some reason have felt very strained and tense. This may just be a spurious correlation, of course, but it has spooked me enough to stop wearing it. 

  • likwadation·

    What do people think about the durability of the fibit charge hr. I have the fitbit flex and im thinking about upgrading but the fitbit flex band would break down after months of use. So i want to know if the charge HR is much improved.

    • anambler·

      Durability is a bit questionable.  I've had the face crack off of mine and an air bubble form under the band, but they've replaced it both times, few questions asked.

  • Tbv·

    My Charge HR only lasts about 3-4 days. Is anyone having similar issues? Should I be exchanging it? I have only had it for 3 weeks. 

    • laszlo·

      Same here. I started using it last week and I really like it, but somehow the battery won't last more than 3-4 days. Might there be something I'm doing wrong? :(

  • fitbituser·

    I love my Fitbit HR Charge but now that it is warmer I find that I am getting 'the rash".   Hopefully this wont be an ongoing problem.

  • Samster·

    Loved my Fitbit HR! but not anymore.

    Had it for 3 months and the battery life had slipped away. From 5 days it was cut short to 1 when i have heart on to track my 1 hour workout.

    Contacted Fitbit Team, they are sending out a replacement (still havent recived it yet, 2 - 3 weeks wait). But cant tell me how to prevent it from happening again. 

    Anyone experience same issue? 

  • Stephanie·

    As far as tracking goes with the Fitbit Charge HR, if I am at the gym and my phone is in my locker will all of the tracking still take place or do I have to have my phone with me for it to still track? If it will still track my info without the phone being on me will it sync with my phone once I get back in range? I'm new to this and just trying to figure out what would be best for me. Thank you!

  • Stephanie·

    As far as tracking goes with the Fitbit Charge HR, if I am at the gym and my phone is in my locker on the other side of the building will it still track what I am doing if the fitbit is not in range of the phone? If it will still track will it sync with my phone app once i get back in range or is that data lost? I am new to this and i am trying to figure out what is going to work best for me. Thank you!

    • Deedee·

      The fitbit tracks without the phone. It only needs to be within range in order to sync the info from the tracker to the app or website.

  • nadiaegz·

    You can add me to the list! I loved my Charge HR intensely for the week I wore it. I noticed a small rash on the outside of the opposite arm close. Naturally, I didn't associate it with the HR at all. By the third day it was all the way down to my wrist and there was a new spot starting on the same spot of the arm with the band. Then it spread down to my wrists. Interestingly everywhere except the skin directly in contact with the band. Finally, after deducing the only thing I was doing differently was wearing the Charge HR, I took off the band. Within several hours the itching stopped. By the next day the rash was drying up. I put the band back on and the rash got worse again. Done with the Charge HR. Too bad, because I really enjoyed using.

    What I am most concerned about is that this is not a simple skin contact allergy. There must be something leeching out from the band and circulating throughout our bodies. Scary.

    • LukeRimini·

      U nuts? XD

  • avalese·

    Is it worth it with all these problems?

  • sandrave·

    I just got my Fitbit Charge HR today and after only wearing it for less than 3 hours, my wrist began to itch something terrible.  Now I found this site and it has confirmed that many people have the same problem with the device.  I started to get a rash, but it has subsided now that I removed it and gave my wrist a rest.  Made in China....I wonder what they put in the band....hum.  I am returning mine tomorrow, but I was really looking forward to using it.  Bummed.

  • marly·

    I have had my Fitbit Charge HR for a couple months.  It hurts me sooo much to wear it on the outside of my wrist and I flipped it over after the first couple days and have had no trouble since.  I saw it written that the Fitbit should not be worn this way but they give no reason behind that statement and it's working just right with out pain now.

  • BlackRose·

    I feel like I'm the only one that likes the Charge HR.

    For me, I wanted to get as many calories burned as possible with accurate readings. The Heart Rate Monitor seems to be pretty spot on for me, and the calories are near the same the elliptical is saying I burned. For example: if my elliptical says that I burned 110 calories in 11 minutes, my Charge HR will say that I burned about 94-95 calories at least. Or, if I reached my goal and burned 300 calories on the elliptical, my Charge HR will say I burned somewhere between 320-330 calories.

    I'm assuming the difference exists because of the constant Heart Rate tracking from the HR compared to the elliptical, which doesn't have that feature.

    The charge on it is fantastic, and can last a full five days after you charge it fully. 

    My only complaint is that I wish it were water proof, so I can wear it in the shower and when swimming.

    • andlor81·

      No you are not alone. I love my Charge HR and Surge too. I am a runner und using Surge for running and Charge HR for whole day tracking. Especially I eat according advised calories burned and I don't gain or lose weight. The accuracy over day is pretty well!

  • Juliatobo·

    Hey guy,

    I am thinking of buying a Fitbit, but i am not sure which one to buy?

    any advice?

  • jlmorinfl·

    I received one from my brother after he'd used it. I can't seem to reset the values to zero.  It shows on my account now as having all his values and also reads his distance walked on the display.  How can I reset this for my use?

  • hockeymagnet·

    Had a Fitbit force which was recalled and now a flex. I'm considering getting the charge HR. Generally, I'm amazed at people who complain about driving recording steps and steps not recording if their wrist is completely stationary, etc. - People, it's on your WRIST! It is accelerometer based so if your arm is moving as in driving, it will record steps. This is very well documented on any site discussing these devices. I ride a motorcycle and in 1/2 hour it logs 1000 steps. You need to go into the app and record your driving times and then the app will make adjustments accordingly - the flaw in this equation is that the app does not sync back to the Fitbit so while your Fitbit screen will still show the incorrect number of steps, the app will be correct. While I wish the app could sync the corrected total back to the tracker, it's not a deal breaker. Same goes for exercise like cycling, spinning, etc.. If you enter them as instructed in the app you do get credit for them. For stairs, these devices use a barometric pressure sensor so if you drive up a hill, you're altitude increases and it will register floors climbed. 

    The bottom line is if you're going to be worried about these devices accurately recording or not recording steps in certain circumstances, None of these devices will ever make you happy. They are meant to give you a general idea of your physical activity levels. That's why when Nike introduced the Fuel Band they came up with the idea of Fuel "Points" that you can't equate to specific activity data. If it records a few hundred extra steps or misses a few hundred steps a day, so what? If, on the other hand you are actually walking or running and find the deivation is more than 10% of your actual step count, You may have a faulty device. Just check it by counting out 100 steps and checking your fitbit display. If it's accurate, it's doing the job it was designed to do.

    If you want more step tracking accuracy, you have 3 choices - 

    1. Do not buy a wrist mounted tracker - buy a Fitbit One or a Zip or a shoe pod tracker 

    2. Buy a GPS based tracker like a Garmin but this won't help much in the gym or on a treadmill.

    3. Use your phone with the appropriate apps

  • sonya·

    I had the Surge, twice, and after two months each quit working. The company replaced the first but not the second. I did not submerge the device in water but I sweat when I work out and I also work out in the rain or drizzle. Even minimum amounts of moisture will stop the device. It needs to be water resistant and it is not even close. I am disappointed the company ignored me after the second device quit working. Not very good PR....

  • PattiK323·

    I'm looking for a fitness tracker that will translate my activity into steps when I do Insanity, Piyo, Boot Camp, etc.  Does the FitBit Charge HR do this; or, just give you heart rate and calorie burn for these types of activities?

  • ShropsArchitect·

    I've been doing a lot of reading and I think this is the one for me.  Does it remind you to move after inactivity like some others?


  • JoeCW·

    just updated the software and now the watch/display comes on when you move your wrist! 

  • lxrocks·

    Bought a fitbit surge today - was shocked to see that I cannot use this device without registering.       In addition, they only allow social login registration ie FB/Gmail.   

    They tell me that I can alter my privacy settings to protect my data.   You have to be incredibly naive to believe that.  The only way to protect data is not to give it in the first place.

    No thank you, I choose not to be forced to provide my data to someone.  I'm returning the device to the store tomorrow

  • Dea·

    Hello, I am wondering if I have ruined my fitbit hr. I accidentally failed to charge it and the battery is completely dead. I am not even getting a response from it being connected. Any help with this situation would be greatly appreciated.

    • j.stables·

      If it won't work you should contact Fitbit support. Doesn't sound like you have done anything wrong from your description...

  • Jtide2312·

    Is there anyway to keep the stopwatch light on continuous till the workout is finished? Would like to use the stopwatch to do Abs but I heard the stopwatch goes dark after a few seconds.

  • selenag1977·

    what happens once the battery goes bad? can it be changed out?

    • j.stables·

      That's a no. Best speak to Fitbit...

  • balive·

    1. I don't want a fitness tracker that requires bluetooth while I'm wearing it. Can I use a Fitbit Charge HR, without needing to have bluetooth on all the time? Is it a requirement of using a Fitbit that is always using bluetooth?

    2. I used to have a Polar with a strap around the torso, near the heart, for tracking my heart rates. I was told at wrist heart tracker was not as accurate as a torso heart tracker, I read that the Fitbit is VERY inaccurate for readings over 120, is this the case?

    • PoTSmonitoring·

      Hi, You don't need to keep it connected via bluetooth-it can store the data for several days and download at the next sync. I had one that needed constant blue tooth and it killed my phones battery within a few hours. This is great in that respect.

      2. I have my HR for monitoring postural orthostatic tachycardia syndrome (POTS)  and I've found it to be okay-and useful. When ever I've checked it against either a hospital or another HR monitor the numbers have matched. The graphs show my 158 and that sort of thing that occurs when i walk too far. The only thing I can think of is that perhaps if most people are achieving these high heart rates from furiously running that might be why they have a problem when i dont? I get them from just walking gently! I think this or another review suggested something along this line of reasoning.

      • Health·

        Don't buy a FitBit.  The Bluetooth on the device CANNOT be switched off - it is permanently switched on.  You and those near you are exposed to it 24/7 including when you sleep of course.  Whilst the Bluetooth can be switched off on your phone/laptop it cannot be switched off on your Fitbit.  Despite repeated long term requests from customers for software updates to allow it to be switched off, Fitbit have not done so.  Take my advice and either return a recently bought Fitbit for a refund and/or buy a Garmin Vivosmart HR or any other Garmin device as theirs allow their wearers to switch Bluetooth off and only use it when syncing - which makes sense.

  • ymoriti·

    hi guys. I use a lumia. I play fotball professional, and i want a fitness tracker to control my calorie burn, my heart rate, my spleep. These are essential. Its better be water proof. What i read until now, i like the fitbit charge hr buts its not water proof. Also have to be compatible with windows Phone. So, heart rate, calories, sleep, water proof, windows Phone, and track run and steps.

  • magnettt·

    My HR does not even come close on counting steps when I jog.  I have had to manually update mine twice in 4 month's.  I can do the same exact walk each day and there is 2,000 steps difference over a 4 mile walk.  Disappointed and will never be buying another fitbit.

    • Grandma2blonds·

      My HR is horrible.  I just got mine, and I use a fat burner setting on the treadmill.  I walk 45 minutes in the morning on the treadmill, and 30 minutes at lunch, along with 30 minutes bike and strength training.  It is not recording about 1/2 of my steps or miles.  The $7,000 treadmill says 2.58 miles, fitbit says 1.24.  $10.00 pedometer says 6,400 steps, fitbit says 2,300.  My $10.00 pedometer records better than this $150.00 glorified watch.  I called the company and they suggested that I modify my workout and move my arms if I want to get an accurate reading.  Another $10.00 pedometer is in my future.   I have lost 70 pounds before this fitbit, maybe they should modify their recording method to match the way we exercise.  About 1/2 of Americans are on a treadmill, CATCH UP!!!  Geez.   

  • kaquino·

    I have been wearing flex for two weeks. 3 days ago broke out with rash on chest now spread to both shoulders and arms. Not wrists yet. Did not associate with Flex but now wondering if that could be it. Anyone have rash NOT on skin in direct contact with device?

  • korzie·

    Not pleased with the Fitbit Charge HR at all. My devise does not hold a charge as long as advertised. Maybe 4 days if I'm lucky. I contacted fitbit support, and all they tell me is they looked at my history report and all is working as it should.  Really?,  That's all you can tell me!  My fitbit is still under warranty, how about you send a replacement! I feel like I wasted my money on this product.  Would not recommend this product to anyone.

  • mosesgunn·

    I think people get too worked up over the term 'steps' and should be focused more on overall activity such as calories burned. This article also neglects to mention that you can sync the app with GPS apps such as Runkeeper, Nike or MapMyRun if you really want the GPS benefit. You can also sync with MyFitnessPal to gain more accurate caloric intake which you can then pull into the Fitbit app to track caloric intake versus calories burned (500 calorie deficit = 1 lb lost/week; 1000 calories = 2 lbs lost/week).

  • Verity·

    Ive had mine for 2 weeks, After 2 days I have a burn on my right write where the two lights sit. I swapped wrists and now I have irritation from the straps on my left wrist. 
    in the 2nd week of use I have swapped it back to my right wrist as the irritation on my left wrist is unbearable now. .. I now have irritation on the underside of my wrist on my right hand, 
    I have been keeping it clean etc and wiping it daily with cleaning wipes. The other issue I have is that it needs charged every 2nd day, Not every 5 days like it says on the instructions. Gutted!! 
    I really like it though, find it accurate and love looking at the stats. I find it very comfortable too. 
    Just really gutted I am having to charge every 2 days and the irritation it causes to my wrists. I used to wear a watch so its not my skin reacting to a lack of oxygen either haha

  • CC86·

    I had the Fitbit Charge HR. It recently fell off of me while out and I unfortunately didn't realize it until it was too late. After doing some rsearch, it seems as though this is a known issue. I called customer service and they told me that it can't be warrantied because it's lost  (even though it was defective and that's why it's lost) they would not budge. They offered me 25% off a new one however, I think it's ridiculous that I now have to go spend money (it was a birthday present) to replace something that is not at all my fault, it's not like I lost it or left it somewhere, it's the manufacturers fault. So frustrated. Customer Service was rude. The woman I spoke to said that she was doing me a favor by giving me a discount since warranty doesn't cover lost trackers. Shame on you Fitbit for not taking care of something that's your fault!

  • CC86·

    I had the Fitbit  Charge HR since April (birthday present),  it recently fell off of me while out and didnt realize it until it was too late. After doing some research, it seems as though this is a known issue. I called customer service and they told me that it can't be warrantied because it is lost (even though it was defective and that's why it fell off) They should be replacing it but they wouldn't budge. They offered me 25% off a new one however, I think it's ridiculous that I now have to go spend money to replace something that is not my fault that it's lost. It not like I just misplaced it or left it somewhere, it's the manufacturers fault. So frustrated. Customer Service was rude, the woman I spoke to said that she was doing me a favor by giving me a discount since warranty doesn't cover lost trackers. Shame on you Fitbit for not taking care of something that's your fault!

  • iamlaurence·

    Hi, can you please clarify what this device does with distance? You say it doesn't guesstimate distance but then there is also a mention that it measures distance...


  • gundamzaku·

    i guess i couldn't care less about how many steps i took walking from my car to the grocery store.  i mainly use it as a heart rate monitor that i don't have to strap onto my chest.  at the same time i would also like an estimate of the distance i ran during my soccer games and basketball games, but it's not so important that i need to know exactly.  i'm more concerned about my cardio.  i also have a garmin fenix 3 sapphire and let me tell you, that machine is very accurate since it has GPS, but it's a pain to wear because it's bulky and heavy.  i've gotten used to wearing that watch to sleep, so wearing this band is a lot more comfy!!!  if you really need to know your number of steps, the garmin fenix is a lot more accurate, go with that.  i think the fitbit only gives you a general sense of how you're doing :)

  • LJC·

    Be careful if you are buying for someone under 13. Fitbit does not allow under 13s to set up an account so you cannot even set the time, let alone keep track of steps or other activity.

  • marc·

    I'm an older person mostly interested in my heart rate and regularity.  I'd like to take the graphs to my cardiologist but I haven't found it possible with my tablet.  My computer activities are with my 11" Chromebook that unfortunately does not have the Fitbit App.  Marc

  • Frecks18·

    OMG I AM NOT ONLY....  I not only experienced pain in my wrist but.... I started to lose my hair.  I went for all kinds of test . Everything came back fine. Took off my Fitbit and after a week no more clumps of hair in the shower and no more odd pains in my wrist, elbow and shoulder 

  • polaralltheway·

    i got the fitbit charge hr as a gift and what a product! I got an allergic reaction and the hr rate wasn't as accurate as my polar watch FT 7, when i was doing high intensity cardio my rate said NOTHING! Went on a run and it was completely off from my polar FT7 my fitbit said 90 and my FT7 said 145 when going downhill and my heart rate didn't change from beginning to end.  its frustrating when you get an allergic reaction from this product. I returned to store where it was purchased and the associate told me that they always get returns on Fitbits for the same reasons. 


    lets face it they have been business 2007, I trust polar (since 1977 creator of the Heart rate) for watching fitbit and there fails and creating a product that it reliable and took its time to engineer a products that well made. I've been a polar user for a long time. FITBIT IS A DISAPPOINTMENT. 

  • rpa·

    The Charge HR display is barely visible in daylight, and not visible in bright daylight.  This is not true of the Charge w/o the heart rate monitor.  I Contacted tech support to inquire about turning up the contrast.  They said that the contrast was fixed, and nothing could be done.  The tech support agent said that he has to put his other hand over the watch to shade the display to make it legible. He said this is part of the design of this watch.  Puzzling that you would design a watch that is not visible in bright daylight.  I said that I needed to have a view able watch and would be returning it.  Fitbit tech support said "fine".  Very disappointed in Fitbit, but also in the Fitbit reviews for not mentioning this.  

  • sisie39·

    can you wear a fitness tracker if you have an implanted defibrillator?

  • andlor81·

    I hope the writer (James Stables) will teach us which tracker is more accurate for this price and size class. You compare the Charge HR for running activity like a running watch this is just complete wrong. If you want accurate running tracking you need to pay more and accept a bigger wristband (Surge or running watch). The most running watches can actually not tracking 24/7 of your body activity (beside some Garmin watches but higher price and bigger don't forget this!). Think first about expectations and ability of device before write complete wrong article.

    • j.stables·

      It's great that you understand that this isn't a running device, but not everyone realises its limitations. Also, Fitbit touts its technology as a way for people to run (check their adverts) and train in HR zones (I know, I've spoken to their experts) – so it's important that it's evaluated as such. Thanks for commenting.

  • dontcallme·

    Purchased the Fitbit Charger HR for my wife.  I was surprised that there were NO instructions in the box.  I had to go online just to find that the instructions were weak at best. Next step was YouTube.  Finally found out the the FitBit was not a fit!!!!

  • suzanne·

    I'm really interested in purchasing a fitbit charge HR, however I'm a nurse so have to be bare below the elbows for work, so cant always wear somethin on my wrist all of the time. Does anyone know if I can wear the charge HR on my ankle during work? And whether it would maintain its accuracy?


    • j.stables·

      No sorry. Misfit Shine would probably be more appropriate for you. No HR but you can clip it anywhere. 

  • GracieRN·

    HATE it!  ended up with a 541 error because I probably entered 15 year old son's birthdate wrong.  After spending 2 hours with customer support (via Philippians but they lie and say they are in USA which pisses me off because I don't have any problem with this--it's the phone delay that was pissing me off).  Took way too much time to resolve the 541 error

  • snafunaafi·

    My Wife and I both have a Fitbit and on the surface I loved it, but a divorce was comming, as this device could of killed me.  Diagnosed with Proximal Atrial Fibrilation and no way of knowing when an attack is happening, I resort to a Polar with a chest strap and should I go over 160BPM stop training. The day I realise my Fitbit was a toy was when my screaming Polar told me I had hit 210 BPM.  I checked with some gym equiptment which confirmed I was hitting 200 plus.  Five minutes bouncing from 200 to 160 and back to 180 before stabilising at 120 BPM was worrying.

    My Fitbit was not concerned it read 95 BPM through out this electrical high jack of my heart.

    If I had only worn my Fitbit that day and kept training with heavy weights, there was a strong possibility that I would of had a heart attack.  Goodbye Fitbit you heap of useless rubbish

  • DarrenJH73·

    Was really looking forward to trying charge hr in gym... HR started off 70-80 then went for it on cross trainer heart rate on my bowflex went up to 165 as did the gyms equipment however the Fitbit showed 90 most of the time raising to 105max moved it loosened it changed wrists hr wouldn't rise any ideas thanks

  • Erica07·

    I tried to change the clock face display through the app on my phone it worked when I first got the Fitbit charg HR but it will not change now..any suggestions??

  • bvanni·

    I am having similar problems with my fitbit causing me bruise-like pain in my wrist & hands (have tried both hands)  How do you go about trying to get your money back?

  • Spinning_Dude·


    I received a Fitbit Charge HR for Christmas from my family after looking at them for over 4 months. The good - it appears the sleep tracking is pretty accurate after setting my stride length.

    The BAD!!!

    I have not had a resting heart rate under 80 BPM in over 20 years. Since I started wearing my Charge HR, I have an average resting heart rate in the 70s. When I work out, being of a certain age I need to be aware of a high heart rate, my Charge HR has never gone over 105 BPM. This is compared to my Polar chest heart monitor showing me having 150 to 160 BPM at the same time of the Charge HR shows under 105 BPM.


    Not sure about anyone else, I made sure my Charge HR is at the current firmware version, it is clean, wear as show in the documentation, and I have completed a reset three times with NO LUCK.              

  • bobby101·

    I watched the football games today 1-10-2015 and

    logged in 2.1 miles on my fitbit charge hr, while

    sitting in my recliner, how about that?

    • mb01915·

      You must have been waving your arms like a mad man - football does that.

  • bobby101·

    Watched 2 football games today in my recliner and logged in

    2.1 miles on my fitbit charge hr, how about that.

  • jlg·

    Mine stopped syncing and despite restarting the tracker, it still doesn't work. I wrote to Fitbit and they promised to do an exchange but since that email, they stopped all communication and I tried writing to them again and again they simply ignore my emails. The after-sales service is a turn-off. I wouldn't recommend Fitbit to anyone.

  • BKR154·

    Wareable needs to do a follow-up piece on the HR. Lots of reliability issues and silence from Fitbit. 

  • Joanna·

    Love the Fitbit HR. Had it as a Christmas present. Only downside to it is that the face scratches very easily, which can be annoying when you looking at the screen when lit up. Wearing the Fitbit 24/7 I've  several on mine already. You'd hope that it would be more scratch resident. 

  • mb01915·

    Fitbit HR Charge heart rate monitoring is flat out wrong.  If you have heart issues and are relying on this you are endangering your life.

  • Renee·

    I agree with all of the wrist pain comments.  I have never felt anything like this before, mine is on the underside of my wrist.  I started wearing the band on my left and within 24 hrs could not even grip my car door to shut it.  I couldn't imagine it was the Fitbit causing this and assumed I injured my wrist and forgot so I changed to my right wrist and it stared in that one as well.  It's too bad because I like the program and the feedback it provides.   

  • Jerry_Cornelius·

    This device is about as much use as a chocolate teapot.

    It fails to register steps properly unless I move my arms.

    It fails to register anything properly about half the time.

    I wonder what the purpose of this thing is, even if it worked exactly as advertised. Worrying about lost steps and weekly averages is not just pointless, it's actually counterproductive. It's a distraction. Playing with this toy or the largely useless dashboard in the app is just using up discretionary effort that you might put into some thing useful. Like actual exercise.

    It is the most useless piece of rubbish I've ever received.

  • 12345·

    what ever it does, it's highly overpriced for a piece of plastic!

    I have better ways to monitor my health!

  • drllb·

    I love My Fitbit, the fact that I can track my calorie and steps.  It has some definite drawbacks though. The step calculator is definitely inaccurate. I did an hour step class and had to climb a flight of stairs to get to the class, and the Fitbit registered "2" steps.  So that's inaccurate. The heart rate monitor doesn't work once you get sweaty because the Fitbit slips down on your arm, so it's useless to track your heart rate during a heavy workout. And then there's the issue of the screen.  I've been keeping my Fitbit under my sleeve, and yet it still had scratches on it within a week of purchase.  Why couldn't they have used a protector or a different kind of plastic? For the price, it should be better made.

    It's going to get to a point in the future when I won't be able to read the screen because of all the scratches.

  • MBrewington·

    I bought my Fitbit Charge HR December 3rd after joining the YMCA the month before.  Between it and the Fitbit App the weight is slowly burning off. I find it to be very accurate compared to the Y's machines HR readouts most of the time. Occasionally it will throw out readouts 50-60 beats too high for short perods of time but today while walking briskly on the track it ranged from 150-179 where normally my readout would normally be 110-115. I've reset it several times but today I had no symptoms of an elevated heartrate yet had I believed the readout could easily have convinced myself I was in trouble. I love the concept and the data but feel this one is failing so it's going back to Costco to be swapped for a new one.  Interestinly they say up to five days on a charge, yet I've never gotten more than 72 hours on a charge until last week when it went 96 hours. Hopefully the next one won't be erratic and last longer on a charge. 

  • sparkr·

    Why isn't more said here about the syncing issues of the Charge HR? Go to the Fitbit Charge HR Community and you'll see it's a significant issue that isn't being resolved.  I'd say the inability to consistently syn is a major issue with this product.

    • Leafprobably·

      OMG YES. The syncing issue is a massive pain in the ass. Especially now I don't have a device with a USB (like a laptop) to reset it with. 

      And it keeps asking to update (when it is syncing) but the update gets stuck halfway and stops.  

  • LilMissy·

    The Fit-bit hr is the worst waste of money. It doesn't not fit right, I have to turn my are in a backward position to look at. the step counter is a joke. My heart rate the other day was 39 right after I got off the treadmill. Think twice before you buy!!!!!

  • dancemom24x7·

    Very disappointed with product.  Worked fine for one week and now it doesn't sync anymore.  Don't waste your money.

  • chiz·

    I drove my 18 wheeler from Pitts to Lancaster PA and it tracked 7503 steps and 39 flights of stairs from the sitting position. I'm returning mine. It,s just too frustrating .

  • rosenbad·

    My Charge HR stopped synching after a month.  The company sent me a replacement.  Within a couple of weeks, it stopped synching and the time is incorrect.  Fitbit will only send a replacement for the same model, even though on its website it acknowledges that there are problems with the Charge HR that its engineers are trying to fix.  It's unbelievable that they acknowledge that their product doesn't work but refuse to replace it with a different, functional model.  

  • Supperman·

    I've had my charge for 7 months, at about the 5th month it start to show wear and tear.

    I'm 58 years old and mildly work out 3x per week (45 Min.)

    The back snaps off when I try to charge it and I have to search for the parts strewn about and try to reassemble it.

    Now the Rubber is separating from the main band assembly.

    I love the things it does for me but from a quality standpoint and the cost it should last at least 2 yrs, (not 6-8 Months)

    I'll buy another likeness because I've really grown to appreciate what the Charge can do.

    My wife's last about 3 months. Not happy about that. She's same age and not a person that works out.

  • DineshBhuva·

    I have lost charging cable for my fitbit charge HR. How can or from where do I get/buy the cable. Any input on this will highly be appreciated

  • ShadowWolf·

    The charge HR has lots of complaints about battery life.  5 days is a myth for most. 2 days is realistic and to me unacceptable.  I have had 2 replacements all have the same 2 day battery life.  

  • psattig·

    Threw my charge hr away. Could never get the sync function to turn on the silent alarm setting. Got tired of trying to get it to work.

  • cenon415·

    Not sure how the Fitbit is causing everyone pain in their wrists. Maybe you guys aren't wearing it loose enough for an index finger to fit in between the band and your skin. I myself have been wearing my Charge HR for a while now and keep in mind that I myself suffer from metal allergies but this Fitbit has given me Zero problems. It's been comfortable to wear and for long periods; almost 10+ hours a day. I'm not sure if every comment I've read on here are just paid reviews or legitimate ones who came here to bash on Fitbit.

  • fitbitdanrets1·

    Overall, for someone who wasn't looking for a cross-training assistant, it works for me. I wanted to track distance, heart rate and my sleeping patterns. Nothing more, nothing less. Add that to the fact that Costco sells this for $79 and it is not a bad machine. Yes, it has its quirks, as while riding my motorcycle, Fitbit Charge HR read that I had climbed 237 sets of stairs! All while burning less calories than sitting down for a day. If I was looking for something more accurate, I would have purchased one for much more. I am happy with what I have, for the price I paid for it.

  • Bsed·

    I just returned my charge HR after several weeks of email correspondence with the Fitbit teams regarding the lack of syncing, inaccurate step counting and poor battery life. I walked two miles today and it tracked only 1.29 miles. The response from Fitbit said I needed to adjust the stride setting. I told them even if I adjusted it, it shouldn't loose that many steps. Their response: 

    "If you are doing an activity that does not require steps (like walking on a treadmill), or an activity that requires more than just steps (like tennis or yoga), you can use the activity log to improve the accuracy of this activity's contribution to your caloric burn."

    Excuse me, but I thought walking on a treadmill required steps. Why would I wear a tracker that doesn't track? The customer service was horrible and were only interested in having me read an article and try to fix it. None of their suggestions worked and they didn't want to replace it so I returned it. 

    I've had several other Fitbit products and was very satisfied but not with this one. This time, I will buy a tracker from another company. 

  • awilkinson·

    Absolute rubbish to be quite honest! I was really happy with mine for the first few days...until the long life battery lasted no more than 2 days at the very most! Now it won't sync... Having visited Fitbit's website, this actually seems a common fault and have a pathetic page saying 'try this...it might work' well it doesn't!! Definitely getting sent back!

  • MikeCloud·

    Watch out there is an issue with SYNCING your Fitbit Charge HR data to your online account. This is extremely frustrating as you want to get your stats recorded for your medical Vitality scheme. Every 4 days I have to restart device and go thru a range of actions to get it to sync to my online dashboard. Fitbit acknowledge the sync problem but there is no statement of how long this has been occuring. Mine has been occuring since 11 Feb. This is my 2nd Charge HR using MotoG 2nd gen Android 5.01 (first one got water damage) 

    Stats appear to be reasonably accurate and heart rate matches the rate on the Technogym equipment.

  • agmonaco·

    Won't sync, Charge does not last more than 18 hours. Fitbit keeps saying they are working on the firmware.. Wish I had never bought it. 

  • racheldsilva91·

    Fitbit is now on sale only at SmartwatchOffers:com

  • jkfitbit·

    Just wanted to echo the various concerns others have voiced. The HR monitor is typically way off. Sometimes by as many as 30+ BPM. Worked with technical support to reset but the problem is still there. The step tracker both under records the number of actual steps when I walk or run and over records steps due to arm movements. I was seated on the couch the other day working on my laptop and using a couple books. The band recorded more than 300 steps. The tracking exercise function still hasn't worked correctly. The default figures for any given exercise appear to be impossible to revise. And when I noticed i had accidentally entered the wrong weight on my first day of using the band, I couldn't find a way to go back and edit that figure. I open the day, change the number, but it never "takes." So my weight loss figure is always overstated. Anyway, I could go on, but I'm likely going to return it and seek a refund. The only thing that does seem to work well is the sleep monitor. Though even that records steps now and then. And I don't sleepwalk.

  • JosephM·

    Thanks James, for an in-depth review that really helps. I was a bit confuse to buy between Fitbit Charge HR & Surge. But finally chose Charge HR for its simplicity and been happy with it. The fitbit reviews here really helped me https://fanreviews.co/fitness-trackers/fitbit-charge-hr really helped me to take the call.


    Did you try putting it on the ankle to know if that has changed the reading?

  • Strangeindeed·

    If you reside outside the United States, fitbit will ask you to destroy the device and prove that you've destroyed it before refunding. I'm getting my money back because I had burn marks on both my wrists where the heart tracker is and I had shooting athritic type pains in my wrists. I don't understand why anyone in their right mind would continue to use this device if they have had any pain! 

    How do any of us know that this relatively new technology is safe for our health in the long run? 

    Wouldn't it be ironic that a fitness gadget could also be making you ill? 

  • FredFlint·

    I call mine the fit brick as mine is hung showing 1/2 progress on an update. I spent an hour with tech support and they offered no help other than the steps I had already tried, unpair repair, use PC use Phone, plug into PC hold button unplug, etc  I wanted something that worked not a device that bricks with no way to fix it.  Fitbit has said once they exhaust tech support options I can get a warranty replacement but what happens if it bricks at 13 months?  I don't want a tracker that does not have a way to do a reset.  I had the HR for less than a day, got it charged overnight brick.

  • Kbells·

    wow I never even put my fit bit on today and when I picked it up it showed I had burned 1250 cal. If only that easy. Getting ready to take this piece of garbage back

  • dokura·

    While I was very excited to finally get a Fitbit (received as a Christmas this past year), I have been extremely disappointed with it.   I have had issues from day 1 -- won't synch, won't keep time, calories burned are not accurate (they are way off!), updates won't load to iPad or iPhone, HR rarely registers.  I have done all the troubleshooting recommended online without luck.   I traded it out at BestBuy for another one (as I had the protection plan.)  Same issues developed one week after use.   Customer Service does not know what to tell me -- that or they don't care.   I do not recommend this product....I am EXTREMELY disappointed.  And I am surprised I do not see even more negative reviews posted, as my son has a Fitbit as well with all the same issues I am having (so 3 Fitbits having the same issues.)

    • boat·

      I received a Fitbit HR for my birthday. Was really excited to get it and in a matter of weeks the band started coming apart, it wouldn't sync most of the time, couldn't track distance or heart rate correctly then quit charging. I would never recommend the product or buy another one.

  • LuRo·

    I rec'd my fitbit HR charge last week as a result of a deep discount offered through my University employment, and my spouse also purchased a fitbit due to the discount at a rate of $65.  

    The main issues we have had is that fitbit does not like 2 trackers in the same household! We spent 1 hour plus on the phone with an IT person and they could not figure out the issue and were supposed to call us back with a more advanced IT person but never did. We figured out the issue of the two devices interferring, and I had to literally leave the house with my spouse's phone and tracker so that my tracker could be synced to to my phone by my spouse. This is an issue that needs resolution.

  • Raven·

    Great concept, strap also prevents loss of the tracker (unlike the earlier one). However syncing can be a nightmare and the tech support is horrible. I so want my Fitbit to work as advertised; it just does not.

  • Nofit·

    A sport tracker that's not waterproof is just dumb.  Can't even handle activities of daily living like showering or washing kids' hair.  Poor design.

  • jaslevin·


    So many of my friends have Fitbit that I decided to finally join the part recently. Bought the HR Charge model and set it up getting feedback every week from the Fitbit team. But I lost it last week on the way back to Dublin from New York, almost certainly in the plane although it hasn't shown up on the Lost and Found site.

    Hightlights one significant problem for me: the strap. I found it difficult to properly engage the tongue and hole mechanism. On some occasions Fitbit worked loose and came off my wrist (even though I am quite certain the tongue had been fully engaged).

    So from this experience I would not want this kind of strap again, however well it has been reviewed by others. I  would much prefer the standard buckle and clasp traditional strap model.


  • trinamae54·

    I purchased charge hr 3-15-15.  It worked for 8 months before the button fell off.  Fitbit replaced it, probably with a refurbished model 11-17-16.  Well, now, 4-28-16 it has quit charging altogether.  Fitbit customer service "we are sorry, with proper care and use it should last a long time".  You will have to buy another one!!!! Time to change brands.

  • LisainAtlanta·

    I loved my Charge HR, unfortunately it has stopped working on the heart rate side because of me sleeping with the band on. I want the sleep tracking but this is not for ROUGH SLEEPERS. I sleep with my head folded in my arms and the band has taken a toll. I didn't experience the pain that others have just the fact that its too much for a rough sleeper on the band. Next one I buy I will just manually log my sleep. I suggest other rough sleepers do the same.

  • Biagio·

    Piece of junk. I absolutely loved my FitBit. The skin came off after just 6 months. FitBit was kind enough to replace it under warranty. The second device also fell apart after 6 months in the same place. Seems that these will last only 6-7 months. FitBit said that they would only warrant the original purchase and not the replacement. So $120 for 6 months of renting a watch/step meter. A little expensive for crap. I would suggest a different brand. 

  • RJMWolf·

    Has anyone else had problems with the band falling apart, I have read on other forums that the band becomes separated from the tracker. I know for a fact on the Charge it does. I have had one switched by FITBIT under warranty, now the replacement has the same problem. I was told by FITBIT that the replacement only carried a 90 warranty and the offered me a discount off a new one. From the different forums I have been on this is a common problem.

  • AngryAuddy·

    I have never been so frustrated with a fitness tracker then with this Fitbit Charge HR. First of all, I purchased one and it was defected and fell apart. I had returned it and exchanged it for a "working" one. I've had it for a little more than a month, and it's now not working at all. 1. As soon as I started wearing the watch, I've been allergic to it (at first I thought it was sweat or something). I complained to the forum, along with other people, complaining about getting rashes/itchiness, and we were told (bluntly) that we weren't "wearing the watch right" and other excuses (Um, I know how to wear a watch). 2. It will give me inaccurate active minutes, either giving me minutes when I'm sitting (one time it gave me 70 minutes), or it won't give me minutes when I exercised (walking a mile). 3. Of course, like a lot of people, the steps are very inaccurate. I would walk 20 steps to the bathroom, and it would give me 100 steps. 4. Now, at the last straw, it has stopped syncing all together, and I didn't realize it wasn't syncing for a whole week. I tried syncing it with the app and it wouldn't do anything. Extra note: the battery life SUCKS! 

    I'm done with Fitbit, I had so much more success with the Fitbit One than the "more upgraded" one, but I won't be getting anything else Fitbit. Total of my money!

  • Amani·


  • Biagio·

    I would steer clear of this product. I really want to love my fitbit but the customer service and the product sucks. My first Fitbit fell apart after 6 months, they replaced it and that one fell apart too. I contacted Customer Service and they won't cover the replacement under warranty. Instead they offered me a 25% coupon to buy another one. This just seems to be another disappointment in 6 months. Let me know if you want to see the pictures. 

  • DaveS·

    So...just so I'm clear; does the Fitbit Charge HR measure steps while you're bicycling or not? I'm not swinging my arms around so I'm assuming it doesn't, however when I punched my bicycle time/distance into my I-phone app, it looks like it did add steps??

  • genlyn·

    Dont waste your money! I have had my fitbit for about 4 months now and I have yet to get it to sync on a regular basis. I get maybe 1-2 days out of the week that it will sync to my account. I have contacted fitbit support and nothing they suggest seems to take care of the problem for more than a couple days. So frustrating!!  

  • KariP·

    Well, I've owned four of these devices and spent more than a year using and troubleshooting them. I bought my first Charge HR (small black) in March 2015 (I am writing this review in June 2016), which I unfortunately lost in October. Aside from occasionally syncing issues (when I had to sync several times because the sync would time out, or it would sync everything but my sleep) I never had a problem with it. I felt that it did a fairly accurate job of tracking my steps, heart rate, and sleep, although the mileage calibration was definitely off or inconsistent at best. Based on my experience with my first Charge HR, I would have given this device 4 or 5 stars, but that's the best part of my review.

    My boyfriend gifted me a replacement device in December, because I was so bummed about losing my first one. This device worked well until sometime in January, then started having major issues. At first, it just wouldn't detect or sync my sleep, but eventually it started showing the wrong time as well. When I went on the website to troubleshoot, there was an announcement from Fitbit saying there was a known, widely reported bug with the Charge HR. The only solution was to delete my device from the app, restart the device, restart the app, and re-add the device to the app. Every morning when I woke up, the device would be wrong and I would have to do this entire process (a process that took 10-15 minutes each time). Eventually, it started miscounting my steps as well - because it failed to know when I was sleeping or what day it was - I sometimes woke up with thousands of steps already recorded for the day. The device was essentially useless.

    Throughout this time, I had contacted customer support numerous times. Customer support was always polite, but they would run me through the same restarting steps, even after I told them I had done it numerous times and it was only a temporary fix. Finally, upon my fourth or fifth time contacting customer support I refused to go through the motions and insisted that the device I had was dysfunctional. My complaint was finally elevated to the next level of management and they agreed to send me a replacement device. This whole process took several weeks.

    At this point I was wary and began keeping a daily diary of how well the device worked and if I experienced any issues. Here are my entries:

    3/3/16: Started using new device (3rd FitBit Charge HR in one year).

    3/9/16: Sleep would not sync. All other functions worked as normal.

    3/10/16: Would not record steps, HR, or any movement from the moment I put it on in the morning. Restarted device at 3:10pm and it seems to work again. Incorrectly logged my 17 min run this morning as sleep (I deleted the entry).

    3/11/16: Woke up and walked to the bathroom and had 0 steps then it suddenly synced to 4006 steps (these steps were from the previous day from the time I restarted it). Definitely not working correctly. Tried restarting the device and then the time was off (steps still incorrect). Contacted customer support via chat and restarted it a third time and the time synced but steps were still off.

    3/12/16: Did not wear for part of day and did not wear to bed.

    3/13/16: Time not correct in the morning but fixed with syncing. Went for a 5k run and the side button wouldn't work and the face wouldn't light up so it didn't record my workout. Wore it all day and it only recorded 4512 steps and 2.34 miles (the run alone was 3.1 miles). Did not wear to bed.

    3/14/16: Time not correct in the morning but fixed with syncing. Put on watch at 12pm. However 5 minutes later the time was off. Side button not working - had to press it at least a half dozen to get the screen to show up, then it showed my steps from yesterday. At 12:06 I synced again and the time matched, but it carried over my steps from yesterday. At 12:37 I pressed the side button 40x and it wouldn't work. At 12:39 the side button worked on first try, but the time said 12:14. Contacted customer support and they are sending a replacement - 4th one. I'm getting it in Plum this time (not black).

    So basically third device didn’t even last two weeks, but at least customer service replaced it rather quickly. I did complain that I didn’t want another Charge HR because at this point I was 1 for 3 in working devices and I was not confident at all that a 4th device would work. Plus, Fitbit was sending customers new devices when they hadn’t even fixed the bug issue they had discovered. Sending out known faulty devices is pretty poor customer service in my opinion. However, when I voiced these concerns and asked about a refund or store credit, the customer service rep would not allow me either of these options. He did offer me 25% off any Fitbit device I wanted, but the Charge HR was retailing for $150 at the time and the most expensive Fitbit (the Surge) was only $250, so essentially the discount I was offered only held a maximum value of $62.50. I was interested in the new Blaze and willing to pay the $50 difference (the Blaze retailed at $200) but the most he would offer me was 25% off and I was not willing to spend another $150 on Fitbit products.

    So far, my fourth device has worked pretty well. However, the plum small wristband is smaller than the black small wristband (by about an inch or 3-4 holes), even though this is not mentioned anywhere on the sizing charts and the customer service rep did not mention this discrepancy to me. Because of this, I have to either wear the device on the last hole (which causes it to fall off because there isn’t enough strap left over to go into the keeper) or the 2nd or 3rd hole, which is too tight and has ended up causing my wrist to chafe and scar. I decided not to wear the device for about a month to let my wrist heal, and upon putting it back on, I had to delete and re-add the device again to get it to sync correctly.

    All in all, if you end up with a properly fitting Charge HR that actually works as it should, you’ll probably be quite happy. It’s a fun device and can be useful for tracking activity and sleep habits, as long as you don’t become too obsessed with its accuracy. I’ve had the device reach 10,000 steps while I’m driving and used if for runs while using GPS data and maps to cross reference my route and it is often off by as much as 30% when calculating distances, so don’t live and die by what this reader records. There is also a lawsuit out there about how inaccurate the heart rate monitoring can be, but I found it close enough for non-medical use. The caller ID feature is cool and very useful, and it’s a fairly attractive looking wristband that isn’t too bulky like some devices.

    Unfortunately, I cannot in good conscience recommend this product to anyone. Cumulatively, I wasted hours restarting this device on a daily basis and spent many hours on the phone or chat with customer service, often just wasting time by repeating steps that didn’t work and not actually fixing or addressing issues. While my interactions with customer service were always polite, they failed to address my problem in a timely manner and I still don’t have an acceptable resolution – the device I have works but it doesn’t fit properly and I’m too worried about getting another device that doesn’t work to ask for a replacement. My understanding is that other Fitbit models are less plagued by defects than this one, so unless you are the gambling type and have a lot of spare time to waste fixing problems you have a 50/50 change of encountering, my advice would be to spend a little bit more on the much more stylish Blaze if you are looking for a device with all of the features of the Charge HR and want to stick with the Fitbit brand or look into the many other similarly featured activity trackers out there offered by other companies.

  • Guest47·

    Not everyone wants their wearable to sick out like a sore thumb and get attention. Thank goodness there's a black subtle version. The author made it seem as if that's a bad thing. 

  • jimincolorado·
    • Fitbit HR is useless for monitoring stats while hiking. The step counter, HR monitor, and stair counter all tend to freeze when I walk at moderate altitude 9-10,000 feet. It is a useless piece of baggage when I actually go hiking at altitude.  Topo map says the elevation gain was 1500 feet--HR said 44 floors.  HR monitor was nowhere near the reading of the O2/HR finder device I used to verify the HR accuracy.  Step counter froze at 1999.
    • Save your money!
  • jpatin241·

    It does have run tracking. The gps on mine works fine. You might wanna update that. This and the Garmin vivosmart hr are both nice pieces of equipment but the apps are what make it. I give the Garmin 1 star because you need sevaral apps, none of which seem to link well together to do what this app does on it's own. I give the fitbit charge hr 4 stars. Would have went 5 but you can only track running, walking and hiking. Needs to have a place to track cardio, mountain biking, weight lifting and such...

  • GarryOwen5·

    Initially I liked the idea of this wearable - heart rate, sleep, etc. It was fun but the issue became quality of the product. The metal band became loose and then separated from the wristband. This is impossible to fix and because I had it for 370 days it didn't fall under the 356 day warranty replacement...of course I tried anyway to no avail. :-) Overall it functioned well just not sure about accuracy and durability. These issues have me looking for another product...time to read some reviews.

  • ArmedPT·

    I purchased this in March of 2015 for $150. In August, it was showing me that I was performing over 30 flights of stairs per day even if I did not leave the house. They replaced it for free as it was covered by warranty, and I was very impressed with their customer service!

    Then, in March 2016, the replacement started to fall apart! The skin started to bubble and peel off, and the plastic backing that covers the button and frames the charging port just fell off randomly. It was never dropped, washed, showered in, etc. Not once. But, they honored the warranty and sent ANOTHER replacement. I would love to have a unit that would last longer, but having such great customer service is the next best thing, right?.....

    Well, last week the THIRD replacement stopped working altogether. Just froze. No response, unable to restart it, button is frozen, and the display shows that it is in the middle of an update. They could not find an answer for me, and now that the warranty is expired on the FIRST unit (nevermind the fact that they sent me 2 refurbished inferior devices) they will not replace it.

    So that I'm clear: To replace a unit that only lasted 5 months, they send me a faulty piece that only lasts 7, and when THAT one fails, they send me another piece of garbage that only lasts 5 months again!!! The warranty should renew for 12 months with each unit, otherwise what would stop them from taking advantage of people like they did to me?

    They do make a pretty neat product with a lot of features, but I would advise against this company as clearly once they have your money they are only interested in convincing you to buy a newer more expensive device. 

  • toronaldo·

    Poor quality product.

    I am a real Fitbit customer who got very upset with its quality.
    I have used Fitbit Charge and Fitbit Charge HR myself. Both are defects. 

    The little black/white screen is very easy to get scratch. 
    The black strap shows white spots after using for a few months.

    Worst of all, biggest Fitbit's problem that will make them lose the competition against Samsung Gear Fit, is Fitbit's poor quality battery.

    If you dont believe me, check forum in Fitbit community (you can just google it). Many thousands of their customers got the same problems. All my friends got the problem with the battery. After using for a few months, the battery is dead. Expensive products with very short battery life. Only thing they do is to ship a new one for you. It takes weeks though. Then you will face the face problem after a few months again. It is not the problem of how you use it, it is absolutely the product problem. I tested it. 

    I ll try Samsung Gear Fit 2 and will see if they have the same quality problem like Fitbit.

  • fb_10154527·

    Had mine 5 months before it started falling apart. Now I've had it barely 7 months and it can't connect to anything. Worst investment ever.

  • Crux·

    my biggest conplaint about the charge hr is this. I am a electronics technician which means im using my hands all day sometimes lifting heavy things turning things over measuring and flipping them back over reaching twisting my wrists you get the idea. A few days ago i had to work in a machine shop and it somehow counted about 10,000 steps throughout my 8 hour work day which is way out of the ordinary when my average work day has been about 2000. Im thinking because i was using a machine that i needed to crank back and forth all the hand movements counted as steps. I reached about 10,200 just from the drive home and then went for a run later and git about 11,000 for the day. This was quite ridiculous and disappointing since ive only had it a month

  • DHWisconsin·

    We have owned 3 fitbits in the last 2 years. All three fell apart JUST over a year after we purchased. with the first 2 Charges the button on e the side fell off. The thirst was a Chrage HR and is simply split in 2 pieces. Fitbit has a quality issue. They are not shy about their pricing so they need to deliver a better product. They are junk as far as I am concerned. Hello Apple Watch. More money but probably well worth the difference.

  • pjw·

    FITBIT  CHARGE is crap.  The third unit I have owned, the bracelet has broken after 6 months.  First replaced directly by Fitbit, second by merchant under manufacturer one year warranty.  I am trying to get third one replaced, or money back.  My original FORCE had bracelet issues as well, but was replaced under real by the CHARGEl.  Also battery does not even last one day now.

  • HCK·

    I got my charge hr for mother's day in 2015. In March of 2016 the back fell off. I contacted Fitbit and, because I was still under warranty, they sent me a new one. I got it, set it up and now this one is starting to fall apart. The back is starting to come off and the band is separating from the display and it doesn't seem to be tracking my steps like it used to. I am VERY DISAPPOINTED in this product. I wear it every day. I work out about 5 days a week and it is very helpful to use. I am mad that I spent $140 on this and it's not lasting. Anyone else have issues with this? I know they won't replace it bc my original 1-year warranty is up.

  • bdr·

    BE AWARE!!!!   RUBBISH PRODUCT -  I've had nothing but trouble with my fitbit charge. I'm on my third fitbit charge which is only 3 months old. The compartment at the back has fallen out and a large bubble has already appeared on the bracelet part. I've complained yet again about their product to be told they will not replace the faulty fitbit because Its not the 'original' purchase. I've made them aware of their rights under Australian Consumer Law and they now have decided they will give me a replacement "out of good faith". I will be making a formal complaint to Consumer Affairs about fitbit warranty practice. They really have a rubbish product and clearly are having way too many returns. Go to Consumer affairs if you are having trouble. People need to be made aware of their consumer rights with faulty products.!

  • Douglas·

    Fitbit customer service is awful. I bought my Charge HR a little over a year ago, and the rubber band clasp (a 5 cent item) just fell off.  I called Fitbit customer service, and the best they could do was to offer me a 25% discount on a new Fitbit.  Basically, they want $115 for a new band clasp.  Looks like there's a Jawbone in my future.

  • Christina1·

    Likewise I am completely unsatisfied with my purchase, I brought the fitbit hr in June and it would clock up a few hundred step and numerous flights of stairs while I was driving.  The shop replaced the device and the replacement did the same.  Numerous emails were sent back and forth between customer services telling me to do numerous things, counting step, resetting etc etc and finally they admit that the device has faults and the only way to combat this is every time you get in a car, start an activity, end it when you get out of the car and then log it as driving.  Surely the device should be smart enough to distinguish between driving and walking or running.  And then the patronizing email from customer services thanking me for my feedback.

  • Ashleyg·

    I'm going on my second replacement in less than a year. Both having the same issues of not syncing all my exercises and only holding a battery charge for a short time. I was also offered 25% off towards the purchase of a newer model. Would you honestly spend money on something that has given you nothing but problems? I sure wouldn't!! The thought was nice though I guess, right? I would not recommend this product.

  • mnf·

    I too will not buy the Fitbit HR or any Fitbit product again - we bought four in December 2015 and three of the four have fallen apart with regular use!  I had to crazy glue mine together and that worked for a bit and now it does not hold a charge longer than 5 hours!  My husbands and son's fell apart and you can't put them together.  The only reason the 4th one is ok is it is rarely used by our grandmother.  What a waste of $$ for the four devices - they did not even last a year.  Don't waste your money on this brand.

  • ARC246·

    I bought my Fitbit Charge HR in ATL in October of last year got a new job moved to the Caribbean. That fitbit bulged and started to do all kinds of crazy stuff within 6 months of my owning it, I went on the fitbit website interacted with the very nice lady there who agreed to send me a new one. With in a week I had it and was wearing in comfortably. In 3 months the fitbit was bulging again with no explanation. I repeated the process as I really do use my fitbit daily and wanted to keep my fitness going, now to be told that I need to send my fitbit back to the US at my expense (cost of $75) to return something to Fitbit that the know is faulty for them to decide if they are going to send me a replacement. So basically I have to almost pay for a second fitbit charge hr to see if Fitbit will graciously send me another to replace the faulty ones which they keep on peddling. Well that not going to happen. Fitbit will never see another dime of my money! I'm done. Enter Apple Watch! # I now live where you vacation!!!   

  • Bela·

    I ordered my Fitbit Charge HR on July 5 of 2016 from Amazon. I received it quickly and have been wearing it ever since, other than for charging. As I have AFIB, I bought it mainly as a hearth monitor. In general I have been pleased with it's performance, but am afraid I will not be able to wear it much longer as it is slowly coming apart. The top piece of the band that connects to the display is already detached/delaminated, about a quarter of an inch. The band below the display has a very large bubble in it, and the left side of the band below the bubble is detached from the rest of the band. I have really grown to like this little item and have grown to depend on it. Any suggestions would be welcome. Thanks - Mike 

  • yuqiss·

    Fitbit HR is a waste of money , my first one the band got peel of from the display, and my second one got a huge bubble just above the the display, They need to start making them with quality material for that amount of money that we pay for it. so dissapointed, and their solution is giving you 25% for you next purchase!! i soooo regret getting that scale too

  • deanhall·

    The fitbit is a piece of junk  as far as I'm concerned. It is difficult to take off and even harder to put on. The strap is starting to delaminate The stair function doesn't work at all. The charger connection is difficult to connect and very easy to disconnect with very little movement. In short, bah humbug.

  • queenwasabi·

    I bought a Fitbit charge hr then not quite a yr after purchasing it, it broke but then they sent me another. Only the replacement but 5 months later broke same place. Contacted the customer service to only have them tell me that the warranty was up and I would be given 25% off my next purchase.But the original problem has NOT BEEN RESOLVED! Who would purchase ANYTHING from your crappy company when you don't stand behind the product you already have! People RUN AND BUY SOMETHING ELSE! This product is cheap! I will now make sure EVERYONE KNOWS DAILY NOT TO BUY ANY FITBIT PRODUCTS! Hunk of junk! WASTE OF MONEY!! Don't purchase this garbage!

  • BurnedByFitbit·

    My wife and I have both been trying to make do with Fitbit's Charge HR, but the company's failure to stand behind their product is making that harder.  Both of us have had to contact Fitbit about the straps on our HRs' delaminating after about 6 months of reasonable use. The first time (c. 6 months after purchase), they sent me a replacement watch. However, when I contacted them today about having the same experience with the replacement unit, they told me that the warranty is only good for a year from the date of initial purchase, It seems to me that they're saying they want us to pay $125+ for a watch that will fail in c. 6 months or less, that, upon being contacted, they'll then send one replacement unit, but when that one fails 12 months and a day after the original purchase, tough cookies, i.e., expect to pay them $125/year for the privilege of wearing their watch. Thanks but no thanks!

  • cobrachen·

    Our family had two Charger HR and both of them broke due to the charging cap failure. The first one happened after 8 to 9 months purchasing, the 2nd one after 16 months. According to Fitbit forum and other on line resource, this is a very common issues and Fitbit has never been able to correct this design issue. Some users changed p to 3 of them with more money spent with a product could break less than a year and half.

    If your Charger HR is covered by warrant, they will replace it. Mine was out of warrant and only covered with 25% of discount to get a new one, which could break due to the same problem a year down the road. This made me felt that I am throwing money into water and Fitbit does not want to help to resolve this issue.

    If you are using any Fitbit product, make sure you are covered, otherwise you will end up spending more with defects. I will move away from their product because their lack of wiliness to solve the problem in the design.

  • timgarrison·

    I have now gone through THREE Charge HR units. Each one has experienced the same problem - bubbles form under the band material and then the band falls apart. Two units lasted 4 months and the third made it 6 months. Fitbit warrant: You only get a 1 month warranty on the replacement units. Once one year passes from the date of your ORIGINAL purchase, the warranty expires even if the replacement only lasts a few months. Totally a crappy product. DO NOT BUY A CHARGE HR!!!! Read online and you will see others have this problem.

  • Frustratedagain·

    DO NOT BUY THIS THE FITBIT HR, the band blisters and will pop off. Fitbit was great the first time and replaced it free of charge. Then the replacement did the same thing. The only thing they would do was give me a discount if I would by a replacement from their store. I'm not about to give them more money for a product that doesn't stand up to everyday wear and tear. Especially the second time around. When asked if this is a problem with the HR product they just ignored the question. I'm looking for a replacement now. One without the Fitbit name on it.

    Stay away from Fitbit products, they definitely don't last.

  • ykrueger·

    I don't trust FitBit.  I spent good money on the Charge only to find out down the road that the band can not be replaced.  I expect a device to last longer than that.  What a disappointment.  What a waste of money.  I will search other devices before I do a fit bit brand again.  

  • 60rautmd·

    I'm on my second Charge HR in a year.  The first one's strap came apart after six months.  Fitbit sent me a new one.  Recently, the strap started to bubble.  Even though I wear my Fitbit 24/7, I'm not rough with it.  Fitbit offered to send me another replacement or a 30% off another model.  I'm torn if I should stick to this model or get something else.  Tracking has been fine, not problems there and no problems with the battery.  Reading through the comments, it seems that there a quite a lot of complaints about the strap.

  • Hixon·

    I am on my fifth Charge/Charge HR...the original and four replacements.  The problems that I have experienced are batteries not holding a charge as well as the band separating from the case along with bubbles forming in the band.  Fitbit has offered me a 25% discount on a new device, but like many of you, I've elected to pass on their offer and move on to another brand.  I'm frustrated that Fitbit is fully aware of both of these issues yet has done nothing to rectify. I feel slighted by Fitbit.

  • ramona123·

    Biggest disappointment ever. Paid over $190 for the Fitbit HR Charge and did not last me longer then only 1 year. Got a replacement one, last me less then 6 months this time. What for a disappointment.!!!! Now they say my warranty from my first one ran out and they won't take further responsibility for there broken item! 

    Not worth the money. And such a "throw away society"!! 


  • esthere·

    I have read all the stories on the Fitbit community pages and on this site and are really angry. My fitbit did a version upgrade and is now stuck in the process with the bar showing half of the upgrade completed. Version 18.122. It is clear that this problem can not be solved. It is also clear to me that the upgrade had bugs in and that Fitbit is not going to release any patch to rectify the problem. Total waste of money.