Samsung responds to Gear Sport and Gear S3 battery drain issues

No reports yet of problem affecting the Samsung Galaxy Watch

Some Samsung Gear Sport and Gear S3 owners have been experiencing an issue where the battery on their smartwatch is failing to go the distance.

Users have been leaving messages on a thread on the Samsung Community forum related to the battery rapidly draining on the two Gear smartwatches. Many of the comments state that the drain happens around the same time (around 3am), with the battery at around the 70% mark when they go to bed. Scrolling down the thread, there's plenty of, 'I've got the same issue' comments.

Read this: Best Samsung Gear S3 apps to download

A moderator on the forum has stated that the company is working on a fix, but it's not been revealed what is the cause of the issue. We reached out to Samsung to find out if this is a wide spread problem and whether the company has identified the cause of the issue. It provided us with the following statement:

“At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are aware of reports about Samsung Gear S3 and Gear Sport devices experiencing battery drain issues, and advise affected users to restart their device to resolve the issue.”

So, basically, the old trick of turning it off and then on again should apparently fix the issue.

This isn't the first time Samsung's smartwatches have been hit with battery problems. Back in December last year, Gear S3 owners reported bad battery life after Samsung rolled out its latest software update for the watch. It seemed that simply rebooting the smartwatch did the trick of getting that battery life back to normal on that occasion, too.

The good news for Samsung at least is that there have been no reports from Samsung Galaxy Watch owners (yet) encountering this battery drain problem. We'll keep you posted when Samsung is able to share more on the Gear S3 and Gear Sport battery drain.

Source: Sammobile



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7 comments

  • Mickwa76·

    Nope. Restarting doesn't fix anything. I've restarted hundreds of times. Also had to restart when the wrist weight ran out of juice and died (6-8 hours). Factory reset. Nothing works.

  • fb_187894628215·

    to me the drying started after an unsuccessful update of the Phone Camera Remote Circle application

    and after all sorts of attempts I uninstalled the application from the phone and the clock ... restart and now everything is fine...

  • albertojedi·

    My Gear S3 began experiencing the same issue a couple of weeks ago. I'd just installed a new fine free watchface of those offered by jibber jabber in Youtube. Uninstalled it and the problem disappeared.

  • Eddiemotec·

    My Gear S3 is 18 months old. On one full charge. It uses 30% a day of battery life. Works great!

  • clatrell·

    Judging from my own experience (and others posting in R**it), whatever recent ailment plagued my S3 has been fixed. I did turn off a couple of notifications, but I suspect Samsung issued an update.

  • Decyther·

    Restart does not fix this.. One fix is to disable diagnostic reports on the watch, another is to download and install an older version of the Samsung accessory service app. During a 7 hour period when the battery drained fast I noticed that background data use on that app was high considering I wasn't even using the watch (over 160mb). Tried to rule out different possibilities for the cause, even doing a factory reset...which bricked the watch. Had to send it off to Samsung service to get reflashed, thankfully only took 5 days.

  • woodzmum62·

    I have had my Samsung Gear sport watch for only 10 months. The battery does not last even 8 hours now. This has been happening for at least 3 weeks. I have been into the phone shop, I've talked to people online, I've reset my phone, I've taken apps off, I've done everything that I have found on sites giving answers on what to do, and still my watch battery drains after 6 to 8 hours. I carry my charger around with me at work, this watch is useless to me this way, I do use samsung health on the watch so battery drain is not good whilst using this app. CAn someone help please. Thanks in advance.