Samsung responds to Gear Sport and Gear S3 battery drain issues

No reports yet of problem affecting the Samsung Galaxy Watch
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Some Samsung Gear Sport and Gear S3 owners have been experiencing an issue where the battery on their smartwatch is failing to go the distance.

Users have been leaving messages on a thread on the Samsung Community forum related to the battery rapidly draining on the two Gear smartwatches. Many of the comments state that the drain happens around the same time (around 3am), with the battery at around the 70% mark when they go to bed. Scrolling down the thread, there's plenty of, 'I've got the same issue' comments.

Read this: Best Samsung Gear S3 apps to download

A moderator on the forum has stated that the company is working on a fix, but it's not been revealed what is the cause of the issue. We reached out to Samsung to find out if this is a wide spread problem and whether the company has identified the cause of the issue. It provided us with the following statement:

“At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are aware of reports about Samsung Gear S3 and Gear Sport devices experiencing battery drain issues, and advise affected users to restart their device to resolve the issue.”

So, basically, the old trick of turning it off and then on again should apparently fix the issue.

This isn't the first time Samsung's smartwatches have been hit with battery problems. Back in December last year, Gear S3 owners reported bad battery life after Samsung rolled out its latest software update for the watch. It seemed that simply rebooting the smartwatch did the trick of getting that battery life back to normal on that occasion, too.

The good news for Samsung at least is that there have been no reports from Samsung Galaxy Watch owners (yet) encountering this battery drain problem. We'll keep you posted when Samsung is able to share more on the Gear S3 and Gear Sport battery drain.

Source: Sammobile


WareableSamsung responds to Gear Sport and Gear S3 battery drain issues




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Michael Sawh

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Michael Sawh has been covering the wearable tech industry since the very first Fitbit landed back in 2011. Previously the resident wearable tech expert at Trusted Reviews, he also marshaled the features section of T3.com.

He also regularly contributed to T3 magazine when they needed someone to talk about fitness trackers, running watches, headphones, tablets, and phones.

Michael writes for GQ, Wired, Coach Mag, Metro, MSN, BBC Focus, Stuff, TechRadar and has made several appearances on the BBC Travel Show to talk all things tech. 

Michael is a lover of all things sports and fitness-tech related, clocking up over 15 marathons and has put in serious hours in the pool all in the name of testing every fitness wearable going. Expect to see him with a minimum of two wearables at any given time.


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