Fitbit issues a fix to sort out Versa and Ionic connectivity issues

Let's just hope it's not a regular thing Fitbit...
Wareable is reader-powered. If you click through using links on the site, we may earn an affiliate commission. Learn more

Fitbit has confirmed that is has addressed a problem that had been stopping many Fitbit Versa and Ionic owners from syncing their smartwatches to the Fitbit smartphone app.

The problem meant users were unable to load and install apps, as well as watch faces on the two smartwatches. We experienced issues trying to sync new watch faces to our Versa and were actually stuck with a watch face where the trial period had expired and we couldn't replace it.

Read this: Best Fitbit Versa watch faces to try out

A page on the Fitbit community forum had been set up where users shared their frustrations with the syncing issues. Fitbit says it has sorted it all out and since the fix has been issued, it has been back to normal on our Versa and Ionic smartwatches.

Fitbit released the following statement to confirm it had resolved the matter:

"We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. We will continue to monitor the situation and apologize to our customers for any inconvenience this caused."

Outages do happen and we're sure it won't be the last time that the Fitbit platform encounters some teething issues. Hopefully it won't be a regular occurrence and, hey, at least Fitbit was quick to resolve the matter when it realised it wasn't an isolated issue.

Fitbit issues a fix to sort out Versa and Ionic connectivity issues


How we test

Michael Sawh


Michael Sawh has been covering the wearable tech industry since the very first Fitbit landed back in 2011. Previously the resident wearable tech expert at Trusted Reviews, he also marshaled the features section of

He also regularly contributed to T3 magazine when they needed someone to talk about fitness trackers, running watches, headphones, tablets, and phones.

Michael writes for GQ, Wired, Coach Mag, Metro, MSN, BBC Focus, Stuff, TechRadar and has made several appearances on the BBC Travel Show to talk all things tech. 

Michael is a lover of all things sports and fitness-tech related, clocking up over 15 marathons and has put in serious hours in the pool all in the name of testing every fitness wearable going. Expect to see him with a minimum of two wearables at any given time.

Related stories