Fitbit Charge 2 review

A great upgrade from the Charge HR, but still misses the mark for true fitness fiends
Fitbit Charge 2

Fitbit's on a roll this year, which has already seen the release of both the Alta and Blaze. Now the company's offering up sequels to classic models with the Fitbit Charge 2 and the Fitbit Flex 2.

The Charge 2, priced at $149.99, is more expensive than the Alta but cheaper than the Blaze, and just about the same price as the old Fitbit Charge HR and Charge when they first launched. With the Charge 2, there's a host of new features including guided breathing, interchangeable bands, a larger screen and new data tracking with VO2 Max.

First impressions: Fitbit Flex 2 review

While the Alta keeps things simple and the Blaze has its watch-like abilities, the Charge 2 is harder to categorise. It's definitely not a smartwatch, but it's not quite the most powerful fitness tracker you can get. Rather it straddles the line and is closer to 'almost best', since it lacks what Samsung Gear Fit2 and Microsoft Band 2 bring to the table.

We've spent a lot of time over the past few weeks putting the Charge 2 through its paces, testing those new sensors and features to the max. We've even been chatting to the Fitbit team to address some of our queries and issues along the way. So here it is folks. Our verdict on the Fitbit Charge 2.

Fitbit Charge 2: Design and comfort

The Charge 2 retains a very Fitbit-esque look. Taking cues from its predecessor, as well as the Fitbit Alta and a little from Surge, it's actually much sleeker than the others, with a larger black and white OLED screen that's four times bigger than on the old Charge devices. It's also more fashionable looking with a polished silver body that's similar to the one on the Alta. Thankfully it also has the same clasp system as the Charge/Charge HR, making it easy to put on and adjust.

For a device which requires so little user interaction, it's surprisingly complex to use. Metrics are scrolled by tapping on the touchscreen. You can then cycle through modes by pressing the side button, and then move through exercises by swiping down on the screen. To access a mode, you need to long-press the button. You can tell that Fitbit knows things are convoluted, as hints on how to use the device appear on the screen during the first few hours of use. It's overly complex, and takes a lot of getting used to.

It is a little annoying that you can't scroll back, and instead must keep tapping to get back round to a previous screen that you might have missed. There aren't a lot of screens to go through but it's still a hassle if you're in a rush.

Fitbit Charge 2 review

The size of the display has been comfortable and sits better than the Surge does on the wrist, which is a relief. The overall design is oddly pleasing, perhaps because the display is larger than Alta's but still smaller than the Surge (and even the Fitbit Blaze), which means you get to see a little more information without it being uncomfortably big.

The sensitivity of the display is also little questionable at times. It's as if you need to be in a certain position for an arm turn to register, and often it didn't illuminate the screen properly.

After wearing it for longer, the bulk from the heart rate monitor hasn't been as noticeable as we originally thought either. Getting it to sit on the sweet spot for the best heart rate info (just behind the wrist bone) seems tricky on a small wrist as it's always too tight or too loose but we were able to find a good in-between with the Charge 2 where it felt snug and comfy.

Wearing it for more than just fitness is also definitely an option, as the band can be switched out for nicer materials if you feel so inclined. The $29.95 Classic band comes in black, plum, blue and teal, and there are special editions including black with gunmetal body, or lavender and rose gold, which are pricier at $179.95. Like the Alta, the Charge 2 will also get Luxe leather accessory band options, in brown, blush pink and indigo, which cost $69.95.

Fitbit Charge 2: Activity tracking

Fitbit Charge 2 review

Long pressing the side button starts tracking specific workouts manually and you'll get a detailed summary in the app afterwards. The Charge 2 is also equipped with SmartTrack, which automatically recognises running, cycling and more. Sleep is also auto-detected along with floors climbed, active minutes and hourly activity.

Sleep tracking proved the most accurate. It struggled picking up the actual time we woke up – especially if we stayed in bed for a while. However it's been pretty good at recording bathroom breaks and the times we've fallen asleep. Annoyingly, there are no settings you can adjust on the tracker itself for sleep mode or dimming the screen, so tossing around in bed leads to the screen lighting up the room. Ironically, the Fitbit caught these moments of wakefulness in the graphs.

Step tracking is on a par with other Fitbits and manages to keep up with the Alta and Blaze, although we found the Charge HR clocked a lot more steps over long distances than the Garmin Fenix 3, and we felt that if anything, it had a propensity to over-estimate.

Fitbit Charge 2 review

Stairs weren't always counted if our hands weren't at our sides though. This is an ongoing problem with other wearables that claim to count stairs, and while we were hoping the Charge 2 would be the standout, we weren't all that surprised it couldn't catch every stair climb.

As mentioned, the Charge 2 has heart-rate tracking built in, so you won't have to worry about choosing between two variants. The heart-rate tracking uses Fitbit's PurePulse tech for continuous monitoring whether you're exercising or not.

There's no onboard GPS, and the Charge 2 relies on connecting up with your phone using the ConnectedGPS feature to get pace and distance stats. All these features can be found on the other Fitbits in some form – but the VO2 Max and guided breathing training are new.

VO2 Max

Fitbit Charge 2 review

VO2 Max in the Fitbit app is labeled as Cardio Fitness Level. Wearing your Charge 2 to sleep to ensures the tracker measures your resting heart rate. Then it takes your user profile – age, height, weight and fitness data – to give you a score which is matched up against other people in your age group and gender. You also get bar charts of your fat burn, cardio and peak heart rate zones which makes for the most complete picture of your ticker's data of any Fitbit to date.

The data is slightly hidden, and can only be accessed via the heart rate tab on the Fitbit app dashboard. Unlike the resting heart rate, Cardio Fitness Level isn't tracked over time, and is displayed as a single figure which you should see rising over time. Why Fitbit didn't opt to plot Cardio Fitness Level we're not sure.

Now VO2 Max is properly calculated with a fairly hardcore test in a sports science lab, so the Fitbit Charge 2 is always going to offer something of an estimate. It clocked us at 49 – close to the Jabra Sport Pulse (47) and Garmin Fenix 3 (48), and while it does appear at the higher end of the scale, there are no complaints here. We also let someone else borrow our Fitbit for a day, which caused the score to change, which at least demonstrates a degree of sensitivity in the data.

The Cardio Fitness Level feature is one of our favourite additions to the Fitbit Charge 2. It's a proper fitness metric that's new to the company's ecosystem – and one that we hope to see evolve over time to become even more useful.

Guided breathing

Fitbit Charge 2 review

Breathing in deeply isn't a new concept for calming down. Thus Fitbit didn't invent the wheel – rather it's giving us a nice little tool to help us remember, which is why the Guided breathing has been a surprising but welcome feature. At Wareable we've already noticed a growing trend of mindfulness apps and wearables solely dedicated to managing stress.

Read this: The science behind Fitbit and Apple's mindfulness push

Fitbit Charge 2 personalises its guided breathing exercise by taking your heart rate to find a good rhythm, making sure you're not inhaling too deeply or exhaling too quickly. This is actually the debut of some serious new tech for Fitbit, and is the first time heart rate variability has been used on its devices. You can also complete a two minute or five minute session for a moment of relaxation, or use it to cool down after a workout.

After taking your heart rate, the Charge 2 readies you to breathe in time with a pulsing circle that's animated on the screen.

When we first used it to wind down after a workout, we felt like we were doing it wrong – inhaling too deeply and practically holding our breath. The second time we used it was to 'relax' and de-stress. This worked better and were able to breathe in time with the animation.

We've used it many times since both for post-workouts and relaxation with it working much better. The Charge 2 has been able to accurately find the correct rhythm allowing us to follow the pattern on the little screen. It's oddly comforting watching the animations, and after continuously using it, two minutes flies by pretty quickly – whereas when we first started using it, we'd keep wondering when the exercise would be over. We're also fans of the fact that there are no metrics making sure you're doing it correctly; rather it's available if you want it.

Heart rate training

Fitbit Charge 2 review

All eyes will be on the accuracy of the PurePulse heart rate sensor, but disappointingly it's still somewhat of a mixed bag on the Charge 2.

The good news is resting heart rate, which was tracked with aplomb and matched up to our Garmin Vivosmart HR data. We found the Blaze often tracked RHR too high, so this is an improvement over previous versions.

Generally, we found data from long steady runs to be useable – but the sensor took around 10 minutes to lock onto our heart rate when compared to a chest strap.

We also found that while generally accurate during steady and prolonged periods, it had a tendency to under-report current heart rate, often up to 5bpm. And when it comes to HIIT, the Charge 2 is more miss than hit. We undertook a couple of high intensity sessions and ran into a few problems with the Charge 2.

Fitbit Charge 2 review

Interval woe: Fitbit Charge 2 and Garmin Fenix 3 with chest strap

Fitbit Charge 2 review

First is the lag time, which often meant that as we reached 180bpm on the first interval the Charge 2 was stuck at 115. This usually improved as the session got underway, but often the Charge 2 was almost an interval behind.

Ironically, heart rate discrepancies with a chest strap were more apparent on the screen read out than the summary – like the Fitbit algorithm made sense of the data after the event. Often long sessions ended up being only 3bpm out from a chest strap, despite a stream of nonsense displayed live on the device during the workout.

One such example was a very annoying tic in the device where the live bpm readout plummeted to zero during hard intensity sessions for around 10 seconds. We took this information to Fitbit and the company confirmed it was a bug with the interface and that it would release a fix via an update, soon after the Charge 2's release. It could be that this fixes some of the above issues, but it was fairly clear from extended use which were screen reporting issues and which was just the PurePulse crapping out – and unfortunately both issues were prevalent.

As with the Blaze, what we have here is a device far better suited to everyday lifestyle use than for hardcore fitness fans. Despite the move to VO2 Max, the device isn't up to the rigours of hardcore training or high intensity sessions.

Fitbit Charge 2: Notifications

Fitbit Charge 2 review

The Charge 2 isn't a smartwatch and it's not trying to hide this fact. While you'll get notifications, you can't reply to them or review them on the fitness tracker – they simply disappear.

Call, text and calendar notifications can all be displayed on the Charge 2 but your phone must be nearby. Right now, the tracker isn't able to display third-party notifications from social media, meaning all your Facebook notifications from Messenger, tweets and Instagram likes will go unread.

Read next: Which Fitbit should you buy?

When receiving a call or text, the Charge 2 buzzes briefly then shows the phone number (and/or name) of the person calling. Texts show a clipped version if the message is long, and emojis can't be seen at all.

Other notifications you'll see include reminders to move, which debuted on the Fitbit Alta. It's the same concept where every hour you'll get a little message telling you to take 250 steps.

Fitbit Charge 2: App

Fitbit Charge 2 review

If you've used a Fitbit before than you should be familiar with the app, which hasn't changed much for the Charge 2. You get your usual graphs and dashboard items along with settings for each device that's paired and you can still view leaderboards.

What's new can be found in the Challenges. Fitbit released the 'Adventures' Challenge for its entire lineup so it's not specific to the Charge 2, but we tried it out anyway since it was announced at the same time.

The idea of Adventures is pretty creative and fun. There are different step goals for various Adventure locations – for example, it takes 15,000 steps to 'walk' on the Yosemite Vernal Falls hike. That means every step you're taking at home, work, wherever is then matched up to the hike Fitbit's set up in the app. You even get to see your steps mapped out with the app telling you how many more steps you need to go. You don't have to complete the whole thing immediately, though the app gives you a daily destination with points to meet based on your seven day step average.

The step goals you meet on the 'trail' unlock a new panorama image that Fitbit's taken in real life, called 'Landmarks.' The company noted that these are about the same amount of steps you'd need to take to actually reach the locations in real life. After reaching one, moving your phone out in front of you will let you pan around the image. There are also 'Treasures' to discover, which are just bits of trivia, little health quizzes and motivation.

Fitbit Charge 2
Wareable may get a commission

Adventure has been enjoyable and really easy to get into since all you need to do is press start. Sometimes you'll forget you've even begun the challenge so it would be nice if you could get notifications on the Charge 2 screen letting you know you have goals to meet. But aside from that, we like seeing the map's route matching up to the usual steps you take each day. We'd definitely rather be hiking the actual steps in Yosemite, but this is fun too.

Fitbit Charge 2: Battery

Fitbit Charge 2 review

Fitbit says the Charge 2 battery will last up to five days depending on use. This was surprising, since it's the same battery life as the older Charges which had a much smaller screen. In comparison, Alta is supposed to last five days and in our testing it lasted a little over a week.

After using it for two weeks with every notification it's able to receive turned on, for fitness, continuous heart rate, sleep tracking and general daily usage, the Charge 2 lasted a little over six days. After charging it up for 15-20 minutes, it lasted another six days. Like the Alta battery life, that's better than expected.

It's nice to know that I'll get almost a week's worth of use from the Charge 2, but it'd be even better if there was a battery life indicator on the device itself. It was annoying having to check the app when I wasn't sure how long it would last. There is an indicator on the last day in the final hours – a giant dead battery flashes on the screen, then stays when you really need to re-juice, but that's about it.

Fitbit Charge 2
By Fitbit
The Charge 2 is definitely an upgrade from the older versions. While it lacks the water resistance of the Fitbit Flex 2 and there's no dedicated GPS, its reasonable price tag and new feature set make it recommendable for most buyers. With the additions of VO2 Max, breathing training and the slick design (along with various band options), the Charge 2 is arguably Fitbit’s most complete fitness band yet. But it’s still a lifestyle device for the moderately active. Those looking to really get deep into their training are better served by specialist devices.

  • Good VO2 Max data
  • Sleek design
  • Guided breathing
  • Affordable price
  • No GPS tracking
  • Not waterproof
  • Fiddly user interface
  • Heart rate issues at high intensity

Shop for Fitbit trackers on Amazon

Fitbit Blaze
Fitbit Blaze
Fitbit Charge HR
Fitbit Charge HR
Fitbit Alta
Fitbit Alta
Fitbit Surge
Fitbit Surge

Wareable may get a commission


  • Noami says:

    I think it looks very nice the Fitbit charge 2. I have a couple of questions. Does it have stairs on this tracker and can you get different color bands for this tracker? I have the flex but I am wanting to upgrade. I like pink! 

    • GregGreg says:

      please read the article before you ask silly questions

    • AlexanderPD says:

      Yes on both your question! It can still count stairs (well.. floors!) and there is a dark-pink version, like the ChargeHR! You can find all those information on the official Fitbit Charge2 page :)

    • yankee says:

      yes it has stairs tracker and you do get options of different color bands

  • keebster says:

    Will this finally track and incorporate your heart rate while you are sleeping? This has seemed like a major blind spot with the others. If both your heart rate and your movements was both used to track your sleeping i believe this would make it a lot more accurate.

    • speister says:

      yes, the current Charge HR tracks your heart rate while you sleep already and how many times you wake up during the night and are actually sleeping. 

  • David999 says:

    looks pretty good. If you don't take your phone with you when you go for a run, can you still see distance you've run on the band display?

    • yankee says:

      yes, you can see how many steps you did and how many Kilometers or Miles you did on the band display, without the need of a phone. in fact you dont need the phone when you run for all key information

      • David999 says:

        Thanks yankee

      • 08ashton says:

        are you able to see the length of time youve been exercising for? I want to wear it for a marathon and be able to work out my pace without taking my phone with me!

  • jangalang says:

    so how is this better than the blaze as your headline says besides being 20 dollars cheaper, smaller and slightly easier to charge? The breathing and cardio fitness might be added to the blaze with the new update but is there any other pros to get this over the blaze? For $20 more the blaze can do a lot more with better screen and a less scratch resistant surface.

    • ChicagoCTB says:

      Per the official Fitbit blog they have no plans to upgrade the Blaze firmware with the new features.

  • Retireland says:

    I'm not a fan of the bigger screen and let's hope it doesn't scratch as easily as other versions.

    • ThaBigJC says:

      Have you tried getting a smart phone screen protector, cutting it to size, and covering the screen?  I don't have a fitbit, yet, but that's what I would try doing.

    • yankee says:

      You can buy fitbit screen protectors available on ebay. quite cheap. they are specific to fitbit HR and other models.

  • sarahdd says:

    Does anyone know if the Charge 2 band is made of exactly the same material as the Charge HR? I get skin irritation from the HR but seriously love wearing it! And yes of course I wear it all the time - how else will I track my hr, use the silent alarms to wake up in the morning and use the sleep tracker? I regularly change wrists but I've had to add tape to the inside of the entire band.

    • Naaria says:

      The bands on the Charge 2 are silicone, vs the HR which was "elastomer material"... whatever that means.

      • Ilene says:

        I had such horrible rashes from the charge Hr. Then I bought the Alta. I didn't like it. I will check out the differences between the silicone  of the 2 to the Elastomer of the one.

  • toyabrown says:

    I'm looking forward for this one! I need to learn how to use the thing the right way.

  • Fullstop says:

    I have a nickel allergy so would be ok with the stainless steel clasp but does anyone know the composition of the rose gold option? 

  • JDonk says:

    Avoid fitbit! I bought a fitbit charge for my wife at dick smith. The first one did not work straight out of the box, would not charge at all. Dick smith replaced immediately, same day as purchase. A few months later the new one stopped charging. Again, Dick Smith replaced with a brand new item. Now, 9 months later, this 3rd fitbit charge will not charge, the battery will not charge.

    Subsequently, Dick Smith has closed down in my area so I can not return for a refund.

    I contacted Fitbit, who are saying the original purchase is out of warranty but they will replace with the same model, but will not refund. They don't have enough faith in their own product to give a warranty on the brand new replacement fitbit charge thats only 9 months old!! I asked if the replacement they are willing to send will have a warranty but they didi not reply.

    They also will not allow me to pay the difference to upgrade to a better model!!

    Well, if you ask me thats pretty poor, they should write a book on how to lose customers because thats what they've done in this situation. Not only me but everyone I know I tell how bad the product is and the lack of faith they have in their product. I strongly recommend buying a more reputable brand.

    Fitbit is a waste of money and you will more than likely be disappointed.

    • ThePilot says:

      are you kidding. It's a business look at how much you're asking for. Barely any company will give you a refund after 9 months. The warranty is that they will replace it, and they did. Why would they let you pay the difference for a newer one. If they allowed that everyone would do that. 

      • pkissel says:

        JDonk had to replace the same product on day of purchase, a few months later (2or3?) and only 9 months after that. This is a product that is supposed be worn every day to get the most benefit and its only lasting a max of 9 months?! On top of that, consider the time he's wasted having to get product replacements and dealing with FitBit's awful outsourced support. Getting good FitBit's customer service is a crap shoot at best. I think its reasonable to expect more from a product in this industry. It's not secret that FitBit is known for their shoddy build quality problems and poor after sales support when inevitably the product breaks. Like JDonk says "Avoid Fitbit!". His experience mirrors many other FitBit users, myself included, who have decided to move away from FitBit. I really miss many things about FitBit (I've owned 4 devices) but the overall experience didn't make it worth sticking around.

  • mk-j says:

    When you review the Charge 2, please test outdoor readability in direct sunlight.  The Alta does a terrible job with that.  It's just not bright enough, and is Alta's biggest flaw.  Hopefully they fixed that with Charge 2.

  • MNWareable says:

    I'd like to focus on the battery life and band. I own a Fitbit Flex. I was really pleased with the performance and the interface/app. Seeing the degree of company customer support was also encouraging. However, the band quality became a problem. Due to the logistics of removing and replacing the unit for charging, cracks soon began to appear near the bend. This lead, naturally, to the eventual breaking of the band. A replacement band lasted about another year, then a third. Towards the beginning of the second year, the battery began to fail and will no longer retain a charge longer than about 2 hours. It seems a number of others have had similar problems.

    I would like to upgrade to the Fitbit Charge (2, now, it seems) but my biggest concern is that battery issues remain with these units. Has this been fixed in the latest iteration? Has the band quality issue been resolved? It's not a huge investment of money but my Flex still ended up costing me about $10/month averaged out over the two years it was working. A little pricey and has left my confidence shaken.


  • FitterGuineaPig says:

    My final verdict (received it a week ago & sent it back):

    -- Outdoor readability in direct sunlight is zero. You need to go into the shade to read the data. 

    -- The connected GPS status can only be checked AFTER starting a walk or run. Therefore the first waypoints are often far off the real track.

    -- There is no possibility to set the display to "always ON" during a walk or run.

  • milo says:

    I wonder how well the band material in the Charge 2  will hold up, compared to the band on the HR. 

    at the six month mark the band on my charge HR started to bubble and peel away from the display. within warranty, Fitbit authorized a new unit to be sent to me. the one they sent did not work at all so they dispatched another unit. 

    i have been wearing the replacement unit for seven months and the band started to bubble and peel away from the display a few weeks ago. I did not contact Fitbit as I was told my replacement would only be covered under the warranty time frame of my original unit, which would have been out of warranty at the end of June 2016. I am sure it will only be a few more weeks before the piece becomes unwearable due to the band falling apart. 

    does anyone know if this is a product flaw that was taken care of with the release of the new product line? 


  • Jessi says:

    Do not waste your money and time! 

    I bought it today and it won't even work to set it up. I already spent one hour on the phone with costumer service and they have to send me a dongle to make this work. 

    I am so disappointed with the new Fitbit charge 2. 

    Best Buy didn't even have it out yet, but got it from the back. I will let them know how shitty this product is before they sell it to anyone else. 

  • johnandrewriley says:

    In Summary - absolute rubbish... I put up with one for a week and here's why...

    It serves three functions...

    1. Measure your activity .... for me it over measured, for example it clocked up 3.8 km one morning and I hadn't even left the house!!

    2. Measure your heart rate.... It worked fine when I wasn't doing anything, but really thats not the point is it? when i was going a work out my chest belt (which I was using as a comparison) would return 140+bpm. The useless piece of black plastic was happily returning 60bpm at which I shouldn't have even been breaking sweat. I can assure you I was a mess!

    3. Monitor sleep.... well no way of telling if its working or not really, but one evening whilst watching telly, it said I had gone to bed at 9:30... I was pretty motionless but not that

    So in my view an absolute epic fail! and I haven't even mentioned how uncomfortable it is to wear - it would be better if I shaved my arms, but as i don't it kept pulling my arm hair. Oh and before I forget, its supposed to turn the display on when you tilt your arm to look at it.... it only works if you use a D'artagnon like flourish to wake the bloody thing up.... good for your exercise but you look pretty daft! I won't comment on the quality of the interface.... oh... I've done it!

    Any way, this would have all been fine if when I contacted fit bit to talk them through the problems they had responded in a positive way. Two things really riled me! Firstly the agent tried to tell me that i shouldn't be making comparisons between different devices.... I'm sorry how else would you work out if its actually working? secondly after agreeing finally that it wasn't working properly, they made me pay for the return so I could get a refund (£10 because I had to return it to the netherlands - which probably also points to some dodgy tax planning also!!!!!

    Useless Black plastic.... don't buy

  • Unknown21 says:

    i love my new Fitbit Charge 2!! So amazing. Not much i can fault, only thing is it can get a little bit uncomfortable at times due to the tracker on the back of the device. It tends to dig in and make marks on my skin. However, a slight adjustment now and then helps.

    But i do love it! 

  • GetWellable says:

    It doesn't sound like this device or the other new devices will help Fitbit break the 30% market share globally.  They are currently at 25% market share in Q2 2016.

  • Fr8Broker says:

    I just returned mine after trying it for a week!

    • Very difficult to read outside in the bright sun
    • Not responsive to "taps" to change displays
    • Not response of "quickview" unless you turn/raise your arm just right
    • I use the alarm function on my Charge HR to wake me up in the AM and for medication reminders throughout the day.  Even though I set 5 alarms 1 minute apart, the Charge 2 still won't wake me up because the vibration is so weak!  And I miss about 1/2 of my daily notifications if I'm distracted!  Given that this is a larger device I can't figure out why they would decrease the intensity of the vibration.
    • Even though I got a great deal on the price due to a pricing error on Amazon, I still don't think it's worth the upgrade from a Charge HR if you have one that's still functional.
    • Squared buckle instead of rounded catches on shirt sleeves, covers, etc.
    • Charging clamp is cumbersome
    • As with every other wrist based Fitbit, it still records steps while driving but none of my Vivosmarts idea why.
    • The metal sides of the unit to not extend to the top, so even with a screen protector I can guarantee that within weeks I will have chipped the angular exposed edge of the screen.  All the screen protectors I've seen to date to not extend/fold over the edge!  I think this will be a major issue long term.
    • The alarm is very important feature to me, and since the Basis Peak has gone the way of the Dinosaur I guess I'll wait and see how the new Pebble Time 2 HR works out!
  • Chrissy36 says:

    does it fit the same way as a fitbit hr charger, wondering if I needed the same size. 

  • Chrissy36 says:

    I plan to purchase one but does the band fit the same way as a HR Charger, wondering if I need to go up on the size 

  • JR_Smtith says:

    Just putting this question out to you guys.

    Has Fitbit a mayor problem with the Charge 2? It's a nice device, and my wife loves it.

    For a week now, it can't be synced, and paired to neither App or PC/Mac.

    Fitbit support keep promising us that an expert will contact us - this was 3 days ago, and nothing comes back even with daily reminder.

    This kind of behaviour is bit suspicious to me and might be part of a bigger problem.

  • parker says:

    The same thing happens with my Charge HR. I have to reset the FitBit and phone for it to re-sync. It seems that any time I connect my phone to any Bluetooth speaker (which is every day) that the Charge is from that point on locked out. I can connect to any other Bluetooth device, just not the Charge. So I reset the Charge and reset the phone and then they pair back up. Quite a hassle. 

  • AML says:

    I purchased a Charge 2 and spent a bunch of hours trying to pair it with my pc.. checked the support pages, tried numerous resets, reboots, etc., talked to their phone support a couple of times. My pc Bluetooth showed the Charge 2 as being paired, but the app would not sync, which tells me that this is a problem of the Charge 2 software. I was asked if I had an iPhone or iPad to sync it with. I don't. Perhaps folks with iOS devices have a better experience with the Charge 2 than I did, although I see a lot of comments that syncing is very poor on any platform. I was so irritated that I returned the Charge 2, and will not purchase any Fitbit product in the future.

  • mtz39 says:

    I never write reviews. I bought this product without looking at the reviews and regret it. The steps are counting in my sleep, while driving, and while watching TV, I get up in the morning and have 500 steps.  Support basically told me to everything in the instructions like wearing it loose and turning it off and on. Then they stopped responding when the issues were not fixed. I do crossfit and after my workouts we are typically on the floor gasping for air. The heart beat monitor registers my heart rate the same as if I'm just lifting weights. That can't be possible. In short this product is defective. Its not worth the money I am sending it back.  

  • Sebk says:

    I was given the charger2 as a gift and was excited to try it out. After reading the reviews, I am having the opposite issue w the steps counter. It only counts steps if I am really stepping out. When I go for a walk, those steps get counted, but not my other steps. It's tilt and quick read only works some of the time. And, sleep tracking is not at all accurate. I know my sleep patterns are weird and I don't sleep well, so I was hoping this feature would more accurately report my sleep hours. I regularly reports 8-9 hrs of sleep!

  • jpru says:

    There is one major flaw in this "fitness tracker" they make it almost impossible to read the screen when you are working out.  you have to tap the screen 2-3 times or they boast about the fact that it will go on when you flick your wrist.  Sometimes you just cant flick your wrist and you have to do it multiple times to get it to turn on.  in both scenarios it only turns o for 3 seconds.  not very usefull

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.